Engagement Manager

Amplitude’s mission is to help companies build better products.  By building best-in-class teams, we create best-in-class products that customers love.  We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.

The Customer Success team is responsible for driving adoption and long-term value realization for Amplitude’s customers through structured programs as well as ad-hoc engagement to provide product expertise and best practices. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

Join us as we deliver innovative and creative solutions to our customers. We're looking for an additional Engagement Manager in EMEA to be a key member of Amplitude’s Customer Success. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers. 

To learn more about our team, check out our blog!

As an Engagement Manager, you will:

• Own a critical phase of the Enterprise customer lifecycle, the implementation. Work with a Solutions Architect (your technical counterpart) and other Customer Success team members to deliver great results. 
• Be responsible for rapidly understanding each customer’s business requirements and driving them to realize quick time-to-value from their investment in Amplitude.
• Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing the project schedule, managing issues/risks, and driving on-time execution with cross-functional team members and stakeholders.
• Draw upon your comprehensive understanding of product analytics, Amplitude's vision, and relevant experience to guide customers in building solutions to further their product intelligence strategy.
• Collaborate with Sales to understand prospect’s business needs, scope project terms, and draft statements of work.
• Collaborate with Product, Marketing, and Customer Success teams to design and launch new service offerings to support new product launches like Experiment and Session Replay.
• Build strong familiarity with Amplitude’s architecture and technical partners like mParticle and Segment.
• Proactively identify areas for business improvement and either suggest changes or roll up your sleeves and make the changes yourself.
• Lastly, as part of a growing team, you will be expected to show versatility, become a thought leader in the space, and demonstrate a growth mindset.

You'll be a great addition to the team if you have: 

• At least 5 years of experience in a consulting, customer success, project management, or professional services role. At least 1.5 years of experience working with large enterprise customers. 
• Experience managing multiple business units of the same customer or multiple different customers at the same time.
• Demonstrated ability to navigate complex enterprises and build new relationships.
• Demonstrated ability to learn and explain a technical product or concept.
• Proven experience in successfully coordinating internally across many different teams.
• Experience with other digital platforms like Adobe, Marketo, SFDC and BI toolsets like Tableau, Qlik, and Informatica is a big plus.
• An aura of integrity, professionalism, and a willingness to assist.

Fluent in French is a must

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent ​M​edical insurance coverages
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment, and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, 
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

• Recognized in the Newsweek Excellence Index 2024.
• G2 Customer Reviews: #1 product analytics solution for 13 quarters in a row.
• Business Insider: A top tech company to bet your career on.
• Fast Company: #3 most innovative enterprise company in the world.
• Founded in 2012, Amplitude went public via a direct listing in September 2021 and is now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.