Engine Field Service Technician - Level I

Key Responsibilities:

• Reduce engine downtime by utilizing Quickserve and improve the QS KPIs (Shop Efficiency Improvement, Productivity)
• Increase the NPS (Customer satisfaction) by Legendary service QS process
• Performs Job Safety Assessment, troubleshooting and repair planning.
• Record all the necessary information accurately whilst service in progress (Timesheet, Service report, Warranty claim, inspection report etc).
• Performs required repairs following proper repair procedure.
• Engine Field Service for Warranty, Sales support and Retail Chargeable Service
• Engine troubleshooting repair and rebuild
• Repair Parts handing - Return
• Engine Test / Painting / Delivery to customer
• Observe the safety standards when working with equipment and tools

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• Basic Electric Knowledge (BETT/INSITE Qualification)

• Strong service quality by Policy & Procedure (Facility, Tools, Work Process).
• Expert users of Mechanical and Electronic Diagnostic Tools and Information for engine.

• Experience utilizing QuickServe.
• Thorough knowledge of JSA Checklist / Safety training.
• Tooling Usage & Basic hands-on Skill
• Qualification training for required engine model
• Basic Electric Knowledge (BETT/INSITE Qualification)
• Cummins Warranty Policy and Process Training
• Experience with Failure analysis.
• Strong Communication Skill.