Engine Field Service Technician - Level II

DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Distribution Business Unit in Jwaneng, Botswana.

In this role, you will make an impact in the following ways:

• Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll ensure minimal downtime for customers, enhancing their satisfaction and trust.
• Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business.
• Proactive Service: Anticipating and promptly addressing customer needs will demonstrate your commitment to excellent service and reliability.
• Technical Expertise: Utilizing specialized tools and following procedures to diagnose and repair engines will showcase your technical skills and adherence to best practices.
• Preventative Maintenance: Performing scheduled maintenance will help prevent major issues, ensuring engines run smoothly and efficiently.
• Problem Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you'll ensure complex problems are addressed promptly, maintaining service quality.
• Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.
• Health and Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for yourself and others, highlighting your commitment to workplace safety.

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• Technical Proficiency: Strong skills in diagnosing and troubleshooting mechanical and electrical issues using specialized tools and software. This includes translating customer complaints into actionable repair plans and validating repairs to ensure issues are resolved.
• Attention to Detail: The ability to follow guidelines meticulously for disassembling, assembling, inspecting, and replacing parts. Ensuring repairs are done within standard times and maintaining a clean, organized work environment are crucial.
• Effective Communication: Excellent documentation skills to record troubleshooting steps, repairs, and maintenance activities. This ensures accurate historical tracking and seamless communication for payment and service records.
• Customer Focus: A strong commitment to understanding and meeting customer expectations. Building relationships, supporting account strategies, and ensuring quality standards are met will help grow customer loyalty and satisfaction.

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience