Engineer

Position Summary :

Would be required to support customer with engineering work related to above skills. Physical installs and decommissioning of handsets, switches, etc. Provide remote support of voice/data gear during incidents, building power downs, etc. Perform voice CPE backups/reboots. Research and/or apply vulnerabilities/patches, policy and routing changes.

Primary skills required:

Knowledge and troubleshooting experience ofAvaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.) , Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app

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• Support customer with downtime, manage incidents, perform periodic updates on customer devices
• Should be able to handle escalations.
• Regular meeting participation.
• Executive support for various individuals
• Build custom reports
• Perform on-site and remote health checks
• Process changes and support projects.
• Change control compliance.
• Update tickets and assorted admin work.
• Should be available to support customer outside working hours on any immediate downtime.

• Excellent communication skills.
• 8+ years of experience working with voice and data
• Well verse with voice platforms
• Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
• Excellent problem-solving and analytical abilities
• Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Resourceful, with the ability to work independently.
• Strong time management skills and attention to detail
• Ability to multi-task activities with shifting priorities