Engineering Manager - SMS Pipeline

Why You Should Join the SMS Pipeline Team

As an Engineering Manager joining the SMS Pipeline team you can expect to be deeply involved in development of the core platform that ensures expedient and reliable transmission of SMS messages leveraging multiple sending sources for high availability and optimal traffic allocation at scale. You will  have ownership of the team’s mission, goals, and roadmap while collaborating alongside technical product owners and product managers. Together, you'll define scope and specifications while refining RFCs to ensure deliverables are met and stability is maintained. 

Using Typescript, React, Python, AWS, Kubernetes, and Django you'll help craft scalable systems enabling delightful customer experiences and enable Klaviyo’s future growth.

How You Will Make a Difference 

• Develop new services and features to maximize the value of Klaviyo’s SMS Channel.
• Lead a team with 5 direct reports.
• Work on a cross-functional team with members of the product, design, and analytics organizations.
• Decompose high level projects into business goals which can be delivered iteratively.
• Have the opportunity to get hands on with the code, leveraging your technical expertise to support and mentor your team.
• Guide system design and implementation trade-offs with business partners and your team.
• Identify the critical path forward and map that into a plan for your team.
• Iterate and improve upon processes within your team and across the entire engineering department (i.e. recruiting, performance reviews, project planning, and more)
• Voluntarily contribute at Klaviyo Hackathons
• Drive complex projects with a team of great people which meaningfully contribute to our customers’ experience and Klaviyo’s success.
• Have ample opportunities for growth given the scope of this role and the team’s central role in Klaviyo’s product.

Who You Are

• Experience working on a SaaS product in a full stack capacity.
• Motivated to grow the team both through developing members of the team and attracting new talent to continuously expand our capabilities.
• Excited to read the code, understand the product area, and give applicable technical mentorship.
• You have an in-depth understanding of common web architectures when it comes to highly scalable systems. 
• You know what tools to reach for based on the problem at hand: queues, caches, cdns, web workers, etc.
• Managed a team of at least 3 people and comfortable managing remote team members and collaborating across time zones.
• Successfully led and delivered on complex projects spanning multiple quarters and involving at least two teams.
• Comfortable giving performance reviews and mentoring team members at all levels.