Engineering Manager - Web App

Here at Shippo we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses marketplaces platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates print labels automated international documents shipment tracking facilitate the returns process and more.

How we’ll deliver success:

As an Engineering Manager for one of Shippo’s web application teams you’ll lead a cross-functional group of backend frontend and fullstack engineers. Your team owns our Order Management system — the foundation that powers merchants’ ability to manage fulfill and track their orders — and contributes to product-led UX initiatives that improve the end-to-end shipping experience.

You’ll play a critical role in defining technical direction driving execution and growing engineers while partnering closely with Product Design and other engineering teams.

Shipping & handling responsibilities:

• Lead mentor and grow a diverse team of backend frontend and fullstack engineers

• Set direction for the Order Management domain — ensuring scalability reliability and maintainability

• Own UX and Webapp core experience improvements that increase merchant success and operational efficiency

• Partner cross-functionally with Product and Design to define roadmaps deliver high-impact features and iterate quickly

• Foster a culture of ownership accountability and continuous improvement through compassionate candor and clear feedback

• Champion engineering excellence: reliability performance observability and automation across services and web applications

• Own SLAs/SLOs for key Order Management APIs and workflows driving adoption of best practices across dependent systems

• Lead incident response and root cause analysis with a focus on learning and prevention

• Contribute to the technical roadmap balancing product innovation with system health and technical debt reduction

Requirements

• 3+ years of experience managing software engineering teams including hiring performance and career development

• 9+ years of overall software engineering experience with a track record of delivering complex scalable systems

• Strong backend technical foundation (Python Go Java or Ruby) and familiarity with modern frameworks (e.g. Django FastAPI)

• Proven experience designing integrating and maintaining APIs (REST gRPC SOAP)

• Strong communication skills with the ability to influence across teams and disciplines

• Deep customer empathy and a focus on delivering measurable value to merchants

• Experience leading teams through both technical execution and organizational change

Bonus

• Familiarity with React.js and modern JavaScript frameworks

• Experience with SQL and NoSQL databases (e.g. DynamoDB)

• Exposure to event-driven architectures and queue systems (e.g. Redis Kafka NSQ)

• Experience managing external vendor integrations and partner APIs

$175000 - $238000 a year

Our Compensation Ship policy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $175k to a max $238k annual salary. Since we are focused on hiring Shippos Everywhere we have 2 US pay ranges a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher such as NYC and California.

The actual base pay is dependent upon many factors such as: financial budgets work experience training transferable skills business needs and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include equity medical dental vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process please contact us at [email protected]

Shippo s in the wild:

Our people much like the packages we help ship are all over the world. This means through our remote-first program “Shippos Everywhere” our roles can be based anywhere in the US with the exception of Delaware Nevada Ohio Oregon Hawaii New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

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We leverage AI to review all resumes during the application phase to ensure fairness comprehensively evaluate each submission and mitigate bias. However all decisions at every stage of the process are made by a real person.