Enterprise Account Development Representative, EMEA

ABOUT THE TEAM

Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.  

YOUR MISSION

We are seeking a proactive and organized individual to join our team as an Account Development Representative (ADR), based in Ireland and supporting our EMEA region. As an ADR at Mural, your primary responsibility will be to collaborate closely with Account Managers (AMs) and Customer Success Managers (CSMs) in a Pod to develop expansion strategies within our current accounts and set up meetings to drive growth opportunities.

WHAT YOU'LL DO

• Collaborate within a Pod: Work closely with EMEA Account Managers and Customer Success Managers within a dedicated Pod to align on account strategy and expansion goals. Collaborate on account planning, customer needs analysis, and growth strategies.Conduct thorough analysis of existing customer accounts to identify potential expansion opportunities. Utilize customer data, usage patterns, and other relevant metrics to uncover areas where Mural can provide additional value.
• Develop Expansion Strategies: Contribute to the development of expansion strategies within the assigned accounts. Provide insights and ideas to the Pod team on how Mural's solutions can address customer needs and drive additional adoption.
• Source Discovery Meetings: Proactively reach out to customers within the assigned accounts to schedule meetings with the Account Managers. Effectively communicate the purpose and value of these meetings to generate interest and secure appointments.
• Needs Identification: Collaborate with the AMs and CSMs to identify and understand customer challenges, pain points, and desired outcomes. Leverage this knowledge to set up discovery meetings with new and existing stakeholders for the AM.  
• Pipeline Management: Maintain accurate and up-to-date records of customer interactions, activities, and meeting outcomes in Salesforce. 

WHAT YOU'LL BRING

• 6+ months proven experience in a customer-facing role, such as sales development, account development, or account executive
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers
• Strong organizational and time management skills, with the ability to prioritize tasks effectively
• Self-motivated and results-oriented, with a track record of meeting or exceeding targets
• Collaborative mindset, with the ability to work within a team-oriented environment
• Familiarity with Salesforce, Chilipiper, Outreach, Zoominfo, and Linkedin Sales Navigator
• Located in Ireland, with close proximity to our local team in Dublin