Enterprise Key Account Manager

About the Team:

If you’re looking for a place with dynamic, high analytical thinking and have passion to grow the industry through leveraging the digital platform/technology, look no further. As our Enterprise Key Account Manager, you’ll be in charge to develop long-term relationships with a portfolio of major & strategic merchants, lead engagement, provide best-fitted Gojek solutions that will generate sales, and to lead game plans to enable delivery of joint business plan/target. Working closely with Sales Strategy, Sales Planning, Products Team, and others key stakeholders, you’ll take the wheel in developing Enterprise business for Gojek.

What you will do:

• Obtain an in-depth and robust understanding of Gojek’s and merchants’ business needs/issues and act as a consultant to provide solutions using Gojek product portfolios.
• Establish and maintain a consistent, fruitful, and operational working relationship with managed merchants in a timely manner with the PIC in the merchant structure of the sales team’s PO and P1 merchants portfolio.
• Develop end-to-end joint business plans, monitor merchant performance versus targets, and create sales forecasts based on Gojek’s plans and campaigns.
• Observe and identify macro and micro market situations applicable to category and region.
• Correlate short-term issues and identify external activities impacting merchant performance.
• Create account plans to recommend support, close revenue gaps, or improve performance. Represent merchants internally in Gojek and coordinate with other teams to address merchant needs.
• Collaborate with relevant internal and external stakeholders to support merchant growth and resolve challenges.
• Actively use dashboards and metrics to pull data, analyze independently, and provide preliminary insights to resolve inquiries.
• Conduct effective presentations for all levels of stakeholders, negotiate effectively, and propose actionable solutions to support business objectives and increases merchant investment.
• Take responsibility for all Gojek services delivered to merchants as the single point of contact for engagement, project delivery, and troubleshooting efforts.
• Lead problem-solving initiatives to improve merchant profitability and investments.

What you will need:

• Bachelor’s degree in Marketing, Business, Economics, Communications, or a related field.
• A minimum of 4 years of relevant experience managing enterprise accounts; experience in the F&B, retail, or grocery industries is a plus.
• Passionate, tech-savvy, self-motivated, and eager to learn, with an entrepreneurial mindset.
• Strong analytical skills to manage conflicts and develop effective resolutions.
• Excellent presentation skills, with the ability to present confidently to senior management and top decision-makers.
• Proven negotiation and deal-closing abilities.
• Advanced proficiency in the MS Office suite.
• Fluency in English is required.

About the Team:

Step into our dynamic team– a powerhouse of talent, crafting strategies that drive impact at scale in the nation's booming digital economy Imagine: each of us is like a unique puzzle piece, coming together to form a cohesive vision for success. From strategy to execution, we're a well-oiled machine, working seamlessly to empower Gojek’s nationwide sales team.

But it's not just about work. We believe in fostering joy and connection, whether over a meal or through shared laughter. Working with us means guidance and support, while maintaining your independence and flexibility. Together, we'll navigate challenges and seize opportunities, all while empowering Indonesians to face the digital revolution forward.

Ready to join a team shaping the future of sales strategy and be the drivers of change in Indonesia's digital landscape? Join us and be part of something extraordinary!