Enterprise Relationship Manager

Join a movement in which everyone can win. We started a movement in which everyone can win - shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded multiple years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world's best retailers around the world including eBay, The Iconic, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu and many others. Afterpay is on a mission to power an economy in which everyone wins.
Afterpay is completely free for customers who pay on time - helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
The Opportunity As one of Afterpay's Senior Relationship Managers, you'll grow and expand our key strategic partnerships across a defined portfolio of Enterprise level merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners.
We are looking for someone who will effectively run a business within the Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.
We are much more than our job descriptions, but here's where you will begin...

• Grow and develop long term profitable partnerships that deliver for our Merchants, our Customers and Afterpay. From topline growth, right through to the unit economics you'll focus on building a sustainably profitable business
• Lead C-level external and internal engagement and stakeholder management. This role is about truly leading and managing complex relationships and engaging internally and externally to build advocacy
• Manage a complex portfolio and lead the development and analysis of the overall portfolio and its performance. You'll develop, negotiate and execute our multi-year account plans in conjunction with our strategic partners and lead the evolution of our pricing and contract renewal process that establishes clear and measurable ROI models for Afterpay and its partners
• Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue growth across our current contracts and new opportunities
• Develop and refine our Merchant Value proposition in-store and online. Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance
• Identify and help scale best practices across a variety of areas including Operations, Risk Management Staff Training, Visual merchandising and Marketing plans
• Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers' expectations

Who are you?
Like us, you'll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

• You have extensive experience in a client-facing Sales/Account Management/Customer Success role
• You have a Bachelor's degree in a relevant field
• You have excellent relationship management skills, with the ability to manage complex enterprise relationships across all internal and external stakeholders, and build advocacy
• Your experience in an eCommerce or start-up environment with global operations will be highly regarded
• You have experience covering planning, people management, reporting and profitability metrics
• Your experience with B2B sales and franchises will be tested
• You're comfortable effectively managing a complex portfolio while delivering top results
• You have a track record of identifying opportunities and seizing them
• Programme and Project management experience will be highly regarded
• You've built out Go-to-Market plans and programmes that deliver strong results and that scale
• You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.