Entry Level Customer Service Specialist - Signage Industry

Company Information Foxmark is an authorized 3M manufacturer that provides leading solutions for commercial graphics, Sun Control, and Safety and Security Film. Our services include architectural/commercial interiors, retail interiors and displays, fleet and vehicle wraps, safety and security applications, tradeshow, and exhibit production. Foxmark offers the full suite of services from creative design to final installation. Our team’s creativity and extensive experience with national brand integration programs enable us to deliver uniquely superior solutions. Candidates with experience in the Signage Industry, Architectural and Environmental, and Large-format printing are encouraged to apply. Job Summary: This role helps to create orders based on customers’ requirements, assisting with job site surveys and installation appointments as needed, acting as a liaison to customers when the sales representative is unavailable, and handling other duties assigned to support the functions. Duties/Responsibilities: • Create, manage, and update detailed job tickets for each project in CRM (Method) • Ensure that client information, material requirements, design specs, and delivery timelines are accurate. • Track job tickets throughout the workflow – from design to production and installation. • Close jobs by verifying that all deliverables and documentation are complete. • Understanding commonly used signage materials (e.g., vinyl, acrylic, PVC, aluminum, coroplast, foam board, etc.) is a plus. • Communicate material needs clearly with the production team and confirm availability with procurement. • Stay updated on new materials and fabrication methods to serve client needs better and ensure cost-effective solutions. • Translate customer requests into precise and actionable job specifications for the internal team. • Provide professional and timely updates to clients regarding their job status. • Handle revisions, complaints, and follow-ups with a focus on client satisfaction. • Coordinate with vendors for specialty materials or outsourced services if needed. • Collaborate with design, production, and installation teams to ensure accurate execution of the job ticket. • Relay changes or updates to job specs in real time to avoid production delays. • Schedule and confirm installation dates, ensuring all materials and personnel are ready. • Follow up post-installation to ensure customer satisfaction and handle any punch-list items. Required Skills/Abilities: • Answer customer calls and inquiries, providing information as required. • Effectively communicate order status with customers, including problems, potential delays, and/or changes. • Maintain accurate account information. • Respond actively and sensitively to the needs of customers and internal departments, addressing and resolving all queries in a timely fashion. • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Ability to work in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite, Microsoft Teams, and Adobe Illustrator. • Advanced knowledge of Excel and Google Spreadsheets. Education and Experience: High school diploma or equivalent degree preferred. Experience from the signage industry is a plus. Physical Requirements: Working on a computer and walking to the production and shipping departments regularly. Must be able to lift up to 15 pounds at times. Candidates must be authorized to work in the U.S.No third-party referrals accepted. A qualified candidate can send an email directly to the HR /[email protected]. Job Types: Full-time, Contract Ability to Commute: • Katy, TX 77449 (Preferred) Ability to Relocate: • Katy, TX 77449: Relocate before starting work (Preferred) Work Location: In person