Entry Level Site Reliability Engineer - SRE

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.

Required Technical and Professional Expertise

• Fluent in English
• You must be available to work in a hybrid format and will need to come to our office located in the América Free Zone – XRQQ+97V C. Domingueños Heredia Costa Rica 3 times a week
• System Monitoring and Troubleshooting: 1-3 years of experience in monitoring/observability issue response and troubleshooting for optimal system performance.
• Automation Proficiency: 1-3 years of experience in automation for production environment changes streamlining processes for efficiency and reducing toil.
• Linux: 1 to 3 years of experience working with Linux operating systems.
• Operation and Support Experience: 1-3 years of experience of experience in handling day-to-day operations alert management incident support migration tasks and break-fix support.

Preferred Technical and Professional Expertise
• Kubernetes/OpenShift: knowledge or experience of Kubernetes/OpenShift environments.
• Automation/Scripting: knowledge or experience of Ansible Python Terraform and CI/CD tools such as Jenkins IBM Continuous Delivery ArgoCD.
• Monitoring/Observability: knowledge or experience crafting alerts and dashboards using tools such as Instana New Relic Grafana/Prometheus.
• DBA: Interest or experience configuring and maintaining SQL NoSQL and data streaming technologies (e.g. PostgreSQL CouchDB Redis Kafka Spark etc.).