Join a team that empowers global enterprises to optimize technology investments. At Apptio an IBM Company you’ll help customers solve complex challenges with AI-powered cloud-native solutions—driving innovation and financial transparency across IT ecosystems.
As a Technical Support Professional you will provide advanced technical assistance and troubleshooting for customers using Apptio’s SaaS platform. This role requires strong technical skills exceptional customer relationship management and the ability to thrive under pressure while managing multiple priorities. You will work closely with engineering and product teams to resolve complex issues maintain system reliability and ensure client success. A successful candidate will demonstrate leadership in customer-facing situations deep technical understanding and strong organizational skills.
What You’ll Do
- Serve as a trusted technical advisor resolving complex issues and ensuring seamless customer experiences.
- Analyze application logs and data to identify root causes and deliver actionable solutions.
- Partner with engineering and product teams to troubleshoot and enhance platform reliability.
- Contribute to knowledge base articles and best practices to empower customers and internal teams.
- Manage multiple priorities with precision while maintaining exceptional customer satisfaction.
- Knowledge of relational databases and data analysis (Excel formulaic logic).
- Familiarity with cloud platforms (AWS Azure GCP).
- Understanding of IT services and financial management concepts.
- Strong analytical troubleshooting and problem-solving skills.
- Ability to learn complex concepts quickly and manage multiple work streams.
- Excellent communication skills and a client-focused attitude.
- Strong comprehension of data manipulation and formula logic such as Excel functions and SQL expressions.
- Ability to interpret and apply complex formulas for data analysis and troubleshooting.
- Strong customer service and interpersonal skills including conflict resolution and relationship management.