Executive Assistant to COO

Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Description

As Executive Assistant to the COO, you will play a crucial role in supporting executive-level functions, providing essential administrative and organizational support

Here is a snapshot of some of the responsibilities you will hold:

• Act as a recognised reference point of entry for the organisation
• Support the COO in maintaining an up-to-date, accurate set of organisational data, including organizational charts, team files
• Support to Operations leadership team (annual performance review, overall coordination, onboarding, annual leave)
• Join important meetings to take minutes and proactively organise follow up on action points
• Coordinate monthly townhalls, including agenda, content and support creation
• Coordinate, plan, and organise small-to large-scale meetings with direct reports, full Operations team or external parties
• Draft and review memos to be communicated to the wider ENA region
• Contribute to the excellent reputation of the COOs office through professional, friendly and respectful interactions internally and externally
• Responsible for scheduling and managing the COO’s diary, including prioritizing and resolving conflicts and competing demands, proactively scheduling important meetings with internal and external parties
• Organise and coordinate travel and related requirements (travel authorizations, flight tickets, hotel bookings, visas, airport transfers, expense reports)
• Undertake special assignments/projects on a wide variety of issues as requested by the COO
• Additional upcoming responsibilities of Russia, CIS and Morocco

Qualifications

• Highly experienced EA who has previously supported at C Level 
• Previous experience of working amongst a large international and matrixed audience
• Additional languages such as French/German/Spanish are highly desirable 
• Strong organisational and time management skills 
• Managing and elevating positive relationships with hotel owners and third parties
• Highly proficient in using all Microsoft Office applications, including (but not limited to) preparing Powerpoint presentations etc
• Previous experience of working in hospitality, travel or retail is desirable
• Impeccable attention to detail
• Highly organized / personable
• Problem solver
• Excellent communication skills and stakeholder management

Additional Information

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, technology save scheme, financial wellbeing scheme, subsidised gym membership, private medical healthcare, pension, complimentary hotel stays, hybrid working and additional remote working for up to 12 days anywhere in Europe for the year! 

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.