Experience Center Evangelist, Team Lead

At Zoom, we help a variety of customers and partners bring modern communications and collaboration solutions to their organizations. The Zoom Experience Center provides our customers and partners with the opportunity to be immersed in our innovations and to unlock how Zoom can help transform their businesses. Our mission is to design strategic, collaborative, customer-centric discussions and experiences that showcase the art of the possible with Zoom.
As the Experience Center Evangelist, Team Lead you are a storyteller and technology lover at heart with a passion for solution-powered demonstrations and putting things in the context of your audience's business. You also have strong leadership skills, allowing you to help our team of evangelists balance scripted presentations with creativity and a sense of human connection. This is an individual contributor role with strong emphasis on collaborative peer leadership within the EBC's team of Evangelists.
The ideal candidate is a self-starter, requiring minimal supervision and direction, and comfortable with collaborating with cross-functional groups across technical sales and solution architect, solution engineering, product, sales, and marketing teams. Also, this candidate should have natural
Job responsibilities:
Demo Presenter:

• Work closely with the Executive Briefing Managers and Account Teams to understand customer pain points that will help customize and plan your presentations per each visit
• Conduct storytelling, presentations and demos on-site in San Jose the Executive Briefing Program
• Understand and apply knowledge of the solutions according to the customer's requirements during a demonstration
• Maintain and improve demo solutions in collaboration with engineering, product, and cross-functional partners
• Use a broad range of technical and soft skills to build productive relationships with stakeholders when required
• This role requires the candidate to be onsite at the office for the majority of the time
• Support resolve of complex technical issues and maintenance of demo hardware, including hardware equipment set up prior to each demo in partnership with EBC Technical Operations team members

Team Lead:

• Facilitating knowledge exchange and inspiring a collective vision amongst the Global Experience Center Evangelists, guiding them through expert storytelling, engaging presentations, and strategic insights. Your expertise not only elevates the overall experience but also empowers Evangelists to effectively communicate Zoom's values and innovations to diverse audiences

• Act as a mentor and peer leader, encouraging collaboration and continuous learning within the team. You are instrumental in crafting compelling narratives that resonate with stakeholders, thereby enhancing the global reach and impact of the Experience Center's initiatives. Your role transcends traditional leadership boundaries, embodying the essence of Collaborative Leadership by championing a shared goal and facilitating an environment where every Evangelist can thrive and contribute to their fullest potential.

• You will set the bar for how demonstrations and facilitation with customers should be conducted and will give continuous feedback to the global team of presenters to ensure our overall program success

Qualifications:

• 5+ years of technical experience in Collaboration technologies
• 7+ years in a primarily customer facing position at the UpMarket/Enterprise level
• Experience within the UCaaS or CCaaS industry preferred
• A successful candidate will also possess a business background that enables them to drive engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with solution architects and engineers.
• Comfortable with demonstrating in front of a live camera production environment, large audiences, and intimate audiences alike
• Demonstrates energy and enthusiasm combined with polish and poise
• Exceptional verbal communication skills, adaptable in tone and pace based on the audience at hand
• Good problem-solving and time management skills, comfortable with managing multiple projects at once and prioritizing
• Ability to adapt, open to learning new things, and work in fast-paced and changing environments

Salary Range or On Target Earnings:
Minimum:
$105,600.00
Maximum:
$195,400.00
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
04/26/24
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .