Experience Design Consultant

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries helping them shape their hybrid cloud and AI journeys. With support from our strategic partners robust IBM technology and Red Hat you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting curiosity fuels success. You’ll be encouraged to challenge the norm explore new ideas and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

• Join a high performing product squad and be responsible for the User across all stages of the operating model and organisational design of the new service ultimately ensuring there is 'no bias' in end user experience.
• Conduct research across the various forms including review of reports previous experiments undertaken by various experts in the sector—to come to a point of view around what we know where there may be bias and where we still have questions.
• Leverage IBM Subject Matter Experts knowledge and thought leadership to appreciate domain expertise.
• Apply your systems and process thinking and HCD skills
• Provide research results to product team
• At time provide deliverables reports presentations and/or videos to document and bring to life insights in an engaging and inspiring way
• Oversee the service design process to ensure the squad adheres to the research findings and help remove 'bias' in design
• Work within cross-capability teams of researchers UI designers Product Engineers Product Managers and SMEs to create and manage a product’s lifecycle
• Participate in the IBM Design Chapter
• Find novel ways to build a sustainable culture of design and design thinking at IBM

Bachelor's Degree

As a Service or Experience Designer planning conducting and mapping the current state of various platforms including the workflows tasks and the customer and employee needs - ideally in a start-up environment or other comparable exposure.    - Be the custodian of the customer and employee experience ensuring that work stays anchored in the customer problem and customer success metrics are always embedded in solution design.
- Gathering and evaluating user requirements in collaboration with product managers and engineers to deliver intuitive and human-centred solutions.
- Ability to design and conduct user testing and concept validation i.e. identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users.

- Experience planning and conducting both quantitative and qualitative user research at all stages of product development.
- Ability to frame key questions create research plans to address those conduct research and synthesize the findings into meaningful actionable insights for clients to help them understand how to achieve their business goals and objectives.
- Articulate pain points opportunities and uncover insights that can be mapped back to business value.
- Illustrate your ideas using storyboards process flows service blueprints customer journey maps and sitemaps
- Expert in Figma Miro/Mural Adobe Microsoft and other creation tools