Factory IT/OT Site Delivery Specialist

Hitachi Energy High Voltage- Business Solutions IT / OT Organization is seeking a Factory Site IT / OT Delivery Specialist for Przasnysz, Poland, who will provide overall service delivery to the site to drive value and business growth to the business.

As Site IT / OT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. This includes also IT matters requiring physical intervention.

Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. Also supports execution for factory or Hitachi energy site's owned/managed assets and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs

The Site IT / OT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

Your Responsibilities

• Act as a point of contact for IT supplier and CDC teams for IT related topics
• Ensure the Ticket Mgt, Ticket Triage and Escalation
• Provide Infrastructure support/ delivery onsite
• Maintain Governance and security onsite
• Collect and manage the demand business requirements for factory / office
• Provide a first line support and governance for applications
• Ensure OT Asset IT/OT Cybersecurity operational management
• Ensure First response for Cybersecurity emergency and for operational tasks
• Ensure Machine Connectivity with network core switches.
• Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory, CCTV / security system, Badging, Scanners for MES hardware support
• Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope)
• Ensure access to relevant applications for the factory or Hitachi Energy site

Your background:

• Bachelor's degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems.
• 5+ years prior experience in IT
• 2 years of experience in project management of complex global projects.
• Experience in process management, business process improvement, business process management, or value stream mapping
• Experience with manufacturing operations methods, process, and change management is an advantage.
• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
• Flexibility to manage multiple shifts of IT resources in a factory environment.
• Fluent English communication skills & good local language skills of the major country of responsibility
• Work Onsite to the site or factory your assigned to full time

Apply now