Failure Analysis Engineer

Reports To

Product Quality (PQE) & Failure Analysis Engineering (FAE) Team Lead

What You Will Be Doing

ChargePoint is looking for a Failure Analysis Engineer with a strong background in electronics and PCBA including AC/DC converters, DC/DC converters, electrical components, and modules. In this role, you will play a key part in supporting customer returns, new product introduction, and the continual improvement of our cutting-edge electric vehicle charging products. You will own the failure analysis process from concept through field operation, ensuring exceptional quality at every stage.

To be successful at ChargePoint this person must be highly motivated, self-directed, and comfortable working in a loosely structured and fast-paced environment.

What You Will Bring to ChargePoint 

As a Failure Analysis Engineer, your responsibilities will focus on root cause analysis, driving preventative/corrective actions, and monitoring field trends :

• Lead system- and component-level failure analysis with cross-functional team supporting customer field returns, new product introductions, and factory yield excursions
• Performs laboratory hands-on electrical and physical failure analysis for fault isolation on electronic products : electrical vehicle supply equipment (EVSE), AC/DC converters, DC/DC converters, PCBA, and cable harness
• Performs functional electrical testing, circuit analysis, fault isolation, probing, material analysis, and failure duplication
• Maintains failure mode database, write failure analysis reports, and create presentations to communicate the root cause and any preventative/corrective actions. Drive improvements with internal cross-functional team
• Collaborates with engineering and operations teams to identify the root cause for issues related to field, manufacturing, supplier quality, and product design
• Ability to summarize quality data and trends, and to create presentations for all levels of internal audiences from field technicians to executive VPs. Leverage data storytelling to prioritize cross-functional activities and drive preventative/corrective actions.
• Creates and manage KPIs, databases, and corrective/preventative actions for continuous improvement of ChargePoint products
• Thrives in a fast-paced environment with strong analytical and problem solving skills

Requirements

• Bachelor's degree (Master's degree is a plus) in Electrical Engineering or equivalent practical experience
• 4+ years of experience in electronics / high voltage laboratory environment with a record of driving failure analysis from system- to component-level
• Read and interpret electrical schematics and component data sheets
• Familiarity with electrical systems and components (PCBA, MOSFETs, IGBTs, Capacitors, Relays, Cable Harness, etc.) including their failure modes/mechanisms
• Hands-on experience with electrical tools and methods such as Digital Multi-meter (DMM), Oscilloscopes, IV Curve Tracers, Signal Analyzer, Power Supplies, Electronic Loads, etc.
• Familiarity with physical failure analysis techniques such as optical microscopy, SEM/EDX, 2D and 3D X-ray, and mechanical cross-sectioning
• Experience applying problem solving tools including Root Cause Analysis, 8D reporting, Failure Mode and Effects Analysis (FMEA), Ishikawa Fishbone Diagrams, and 5 Whys
• Familiarity with at least two of the data analysis tools including Excel, Tableau, SQL, Python, or equivalent
• Ability to work independently as a self-starter and creates solutions with flexibility adjusting to changing priorities.
• Experience in electronics industry such as automotive, consumer electronics, solar, electric vehicle, or battery
• Willingness to travel domestically and internationally up to 5% of the time

Location

• ChargePoint Headquarters in Campbell, CA