Field Operations Supervisor

Job summary
A supervisor oversees and manages a team or individual to ensure that they are performing effectively and
safely in their role. Oversees the day-to-day performance of employees. Building a culture to sustain and retain
employees.
Responsibilities

• Manage workflow:
  • Oversee their team’s workflow, or the tasks required to complete a job.
  • Scope job locations, build job plan to support crew(s) success
  • Work with client & Lufkin management to have issues resolved on upcoming job locations before crew(s) are dispatched
  • Debrief with crew on jobs completed & In Progress, identify gaps work solutions with client and Lufkin management
  • Define goals, communicate objectives, and monitor team performance.
• Train new hires
  • Help new hires understand their role and support them during their transition.
  • Ensure they attend safety orientation and explaining company policies or job duties.
  • Work with the human resources department to make sure the new hire receives the guidance and information they need.
• Manage team schedules
  • Ensure employees are reporting on time as scheduled.
  • Monitor and approve timecards.
  • Report any time discrepancies to HR if unable to correct.
• Partner with HR and Senior management
  • Report team and individual performance to human resources and senior management.
  • Evaluate each member of your team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to company policies and more.
  • You may also be required to develop and administer performance improvement plans.
  • Be involved with Senior management, understand the why for change, give honest feedback, once a new direction has been set be committed. Share changes with individual teams.
  • Work Standardized Daily Improvement (SDI) submitted by your teams
• Evaluate performance and provide feedback
  • Executing employee feedback
  • Work with employees on assisting with their goals, example CDL license.
  • Provide both positive and constructive feedback as needed.
  • Identify and apply career advancement opportunities
  • Challenge the norm, involve management when something can be improved on. Don’t just pass it off and walk away be the champion, run it to completion
• Resolve and help with employee issues/disputes
  • Supervisors must use active listening skills to understand employee complaints.
  • If an employee complains that another employee or member of management has violated company policies, the supervisor needs to report the issue to HR for an investigation.
  • In the case of minor disagreements between employees, supervisors may act as mediators and help the two parties come to a resolution.
• Safety Accountability
  • Make sure your team understand Stop Work Authority actions and safety compliance by Lufkin and customers standards
  • Conducts scheduled and surprise inspections

Required Skills and Abilities

• Excellent communication skills
• Expertise in team or department
• Ability to remain calm under pressure
• Firm grasp of company policies
• Punctuality and time management skills
• Professionalism and a positive attitude