Field Service Engineer

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Title: Engineer III, Field Service

Job Responsibilities:

• Technical Support: Offer expert in-person mentorship and support to customers on the installation, operation, and maintenance of XRF and OES instruments.
• Maintenance Services: Perform routine and scheduled maintenance activities on XRF and OES systems, including inspection, calibration, and replacement of service parts and consumables.
• On-site Repairs: Respond promptly and effectively to customer requests for on-site repairs to ensure flawless service delivery.
• Documentation: Prepare timely field service reports, maintain accurate and comprehensive service records, including equipment history, repair reports, and customer interaction details to facilitate effective communication and future reference.
• Safety Compliance: Strictly adhere to all safety policies and procedures, ensuring a safe working environment for both yourself and customers during service visits.
• Collaboration: Collaborate with internal teams to compete effectively in the market and successfully implement service strategies.
• Customer Relationships: Foster and maintain positive relationships with customers to ensure their happiness and dedication.
• Industry Awareness: Stay updated on industry trends and competitor activities to determine service opportunities and maintain a competitive edge.

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• Bachelor's degree in a relevant field or equivalent experience.
• Native in Korean, Intermediate and above in English
• At least 5 years experience providing support to customers on site.
• Availability to travel in Korea and or other countries (if necessary)
• Outstanding problem-solving skills and the ability to work independently.
• Strong communication skills to effectively interact with customers and internal teams.
• Willingness to travel frequently to customer sites.
• Dedication to adhering to safety standards and protocols at all times.