Field Service Resource Manager

Job Description Summary

Based at GE Vernova Power Conversion the Medium Voltage Drives - Field Service Resource Manager role is an exciting opportunity for an action-oriented individual to provide design support for services of high power, large motors, and generators.
All resources and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), lead maintenance facilities and field services engineering. This role will require frequent traveling to various` client sites throughout India and abroad.

Job Description

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• Responsible for field resource deployment planning and execution to meet customer and business metrics • Interface with the customer service managers on issues escalation • Develop long range forecast for region resource needs • Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

• This role requires advanced experience in the Services & Resource Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• In-depth knowledge of operating principles, maintenance practices, and troubleshooting techniques for large VFDs.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders, including customers, engineers, project managers, and vendors.
• Minimum of 10 years of experience in VFD industry field service department,

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.