Field Service Specialist - HOFFMAN

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Provide sophisticated technical application assistance on Panel Shop Automation products
• Complete machine installations at customer sites both in North America and globally as needed
• Train customers on the operation of new products both onsite and remotely
• Field calls to 1-800 number from both current and potential customers
• Maintain a spare part inventory in Anoka MN, and facilitate order fulfillment
• Work multi-functionally with sales and marketing to ensure customer issues are resolved in a timely manner
• Coordinating Sales demonstrations with potential and current customers

YOU HAVE:

• Associate's degree or equivalent work experience
• 5+ years of experience in a technical role with strong mechanical and electrical proficiency
• Advanced knowledge of customer service principles and practices
• Knowledge of mechanical and electrical functions
• Knowledge of CAD software (AutoCAD or similar) is helpful but not needed
• Demonstrated skill in identifying root causes of issues and developing recommendations for resolution in a professional and timely manner
• Experience with Microsoft Office Word, Excel, and Outlook
• Ability to work hybrid in Anoka, MN, and travel 50% or more if needed. Some travel may be international

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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