Field Service Supervisor

Lufkin is looking for a Field Service Supervisor to join our team. The Field Service Supervisor will be based out of our Dickinson, ND location and oversee a team or individual to ensure that they are performing effectively and safely in their role. Oversees the day-to-day performance of employees. Building a safety focused culture. Sustain and retain employees.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities: 

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• Manage workflow - Oversee their team’s workflow, or the tasks required to complete a job. Scope job locations, build job plan to support crew(s) success. Work with client & Lufkin management to have issues resolved on upcoming job locations before crew(s) are dispatched. Debrief with crew on jobs completed & In Progress, identify gaps work solutions with client and Lufkin management. Define goals, communicate objectives, and monitor team performance.
• Train new hires - Help new hires understand their role and support them during their transition. Ensure they attend safety orientation and explaining company policies or job duties. Work with the human resources department to make sure the new hire receives the guidance and information they need. 
• Manage team schedules - Ensure employees are reporting on time as scheduled. Monitor and approve timecards. Report any time discrepancies to HR if unable to correct.
  • Partner with HR and Senior management - Report team and individual performance to human resources and senior management. Evaluate each member of your team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to company policies and more. You may also be required to develop and administer performance improvement plans. Be involved with Senior management, understand the why for change, give honest feedback, once a new direction has been set be committed. Share changes with individual teams. Work Standardized Daily Improvement (SDI) submitted by your teams.
• Evaluate performance and provide feedback - Executing employee feedback, Work with employees on assisting with their goals, example CDL license. Provide both positive and constructive feedback as needed. Identify and apply career advancement opportunities. Challenge the norm, involve management when something can be improved on. Don’t just pass it off and walk away be the champion, run it to completion.
• Resolve and help with employee issues/disputes - Supervisors must use active listening skills to understand employee complaints. If an employee complains that another employee or member of management has violated company policies, the supervisor needs to report the issue to HR for an investigation. In the case of minor disagreements between employees, supervisors may act as mediators and help the two parties come to a resolution.
• Safety Accountability - Make sure your team understand Stop Work Authority actions and safety compliance by Lufkin and customers standards. Conducts scheduled and surprise inspections.

Requirements: 

• High School Diploma / GED from an accredited school or institution
• Minimum two (2) years of pumping unit experience
• Minimum 2 years supervisory experience
• Proficient computer skills including suite of Microsoft Office products including Word, Excel, Outlook and PowerPoint
• Knowledge of equipment safety, maintenance, and storage
• Work weekends, and holidays, as required
• Must have a clean driving record
• Ability to read, write, and speak English fluently to understand equipment load charts, prepare written orders, Standard Operating Procedures, etc.
• Lift objects weighing up to 40 lbs.
• Be in the field environment a minimum of 8 hours per day, primarily standing and sitting, as required
• Work in a constant pushing, pulling, lifting, stretching, bending and other physical activities
• Be subjected to extreme heat and cold for extended periods of time
• Exposure to weather and hazardous conditions