Field Service Technician 1-5

Overview

We're looking for a Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Provide the highest levels of customer satisfaction while managing and maintaining a service territory.

Responsibilities

• Repair and maintain all assigned equipment serviced by Konica Minolta
• Set-up and install equipment, both in-house and at customer sites
• Maintain tool kit, supplies and accurate trunk inventory
• Discuss training requirements with manager
• Attend training courses which may include after-hours travel and overnight/weekend stays
• Maintain effective relationships with customers and fellow employees

• Assist other team members as required
• Liaise with sales and administrative staff
• Complete all service reports (e.g., call closure info and inventory count) accurately and on time
• Able to work efficiently with minimal supervision
• Follow and support policies and procedures set forth by Konica Minolta Business Solutions (Canada) Ltd.
• After hours work and assisting other bargaining unit branches may be required
• Perform other relevant duties as assigned by Management

Qualifications

• Community College Certificate in Electronic Engineering Technology (or equivalent) preferred
• Install and troubleshoot basic printing and scanning solutions
• Working knowledge of basic print colour theory
• Strong interpersonal and communication skills, both verbal and written
• Ability to work under pressure
• Ability to handle customer complaints
• Own vehicle with valid insurance and appropriate coverage
• Valid driver's license and good driving record
• CompTIA A+, Net+, Microsoft certification preferred
• Konica Minolta Outward Professional Certification
• Ability to travel within Canada and U.S. and provide and maintain valid passport at own expense

#KM

About Us

About Konica Minolta Canada

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN's MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence's BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram!

Au sujet de Konica Minolta Canada

Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement. Elle innove pour le bien de la société et du monde entier. Et c'est toujours cet objectif qui l'anime, hier et aujourd'hui. Solutions d'affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. Par ses efforts soutenus, l'entreprise a la chance d'être continuellement reconnue pour la qualité de ses produits et services. Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500 fournisseurs de services gérés; a été finaliste dans la catégorie des logiciels de TI aux World Technology Awards; a été reconnue par Brand Keys comme la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions; et a reçu les prix BLI « A3 Line of the Year » 2021 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub i-Series.

La durabilité reste un moteur important de l'entreprise. C'est pourquoi Konica Minolta Inc. figure pour une sixième année au palmarès des 100 sociétés les plus durables au monde. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), et Instagram!

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.