Financial Data and Reporting Ops Representative

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for completion of standard operations processes related to consumer credit disputes, escalations and tax reporting. Key responsibilities include data entry, reporting data validation, case investigation, reconciliation requests, and client inquiry workflows. Job expectations include supporting standard transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies and taxing authorities, while following established written procedures under moderate supervision.

Consumer Wealth Tax Operations (CWTO) is responsible for multiple tax related functions to support Internal Revenue Service (IRS) and State regulatory required tax reporting and withholding payments, primarily on behalf of GWIM Investment and Retirement accounts.
The Tax Operations Payment Associate is responsible for the daily reconciliation and tax withholding payment remittance to the IRS and States for Retirement, Retail and Non-Resident accounts. The Associate will ensure the accurate and timely payment of tax withholding to the IRS on behalf of multiple legal entities as well as support withholding inquiries, reversals and manual withholding adjustments to be in compliance with regulatory requirements.
This position will require overtime during tax season.
Principle Accountabilities:
§ Reconcile withholding ledgers through various system checks and balances to establish daily, weekly, quarterly and/or annual liability positions
§ Preparation and review of tax payment packets, gathering all necessary documentation to evidence accuracy and completeness
§ Adherence to specific regulated payment schedules and time deadlines to ensure compliance with federal and/or state regulations.
§ Reviewing, researching and responding to branch inquires in relation to withholding adhering to strict service level standards.
§ Other related processes for tax payment remittance
§ Metrics reporting and Quality Assurance Peer Reviews
§ Support year end initiatives and any tax withholding remediation initiatives
§ Tasks might be assigned as needed contingent to the team's work load.

Required Skills:

§ Strong problem solving and decision making skills
§ Detail oriented with strong organization skills
§ Must possess strong oral and written communication skills
§ Ability to manage multiple priorities to meet daily deliverables
§ Proven effectiveness in a fast paced and demanding environment with the ability to work under pressure
§ Proficient in MS Office (Outlook, Excel, Word)
§ Strong interpersonal skills and ability to collaborate within and across teams
§ Demonstrates initiative and a commitment to continuous learning

Desired Skills:

§ Financial Services and/or tax related experience
§ Money Movement & Reconciliation experience

Responsibilities:

• Performs standard activities supporting credit disputes, escalations and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Performs basic research, follow-up, and resolution of routine financial data research requests
• Reviews relevant documents and forms to identify and resolve issues
• Validates financial data and reports against system of record
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides quality service and support to internal partners and external clients

Skills:

• Active Listening
• Customer and Client Focus
• Research
• Attention to Detail
• Critical Thinking
• Decision Making
• Account Management
• Continuous Improvement
• Problem Solving
• Risk Management

Shift:
1st shift (United States of America)

Hours Per Week:
40