Fixed Income Data Analyst

Overview: Job Purpose ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms. Responsibilities • Customer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products • Provide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product features • Assist in implementation and set up of new accounts and projects • Provide expert security modeling, training and support as needed • Performs other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staff • Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner • Work closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns Knowledge and Experience • Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science • Excellent written and verbal communication skills • Sufficient analytical skills to understand and interpret theoretical/mathematical calculations • Sufficient technical skills to troubleshoot the various products and platforms • PC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation #LI-SF1-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.