Fraud Investigations Manager 1LOD

FRAUD INVESTIGATIONS MANAGER 1LOD

WHAT IS THE OPPORTUNITY?

The Fraud Investigations Manager is responsible for effectively managing, developing, mentoring and motivating colleagues and leaders across CNB's Fraud Investigation Team. The position is located in Enterprise Fraud under the Banking and Investment Services Organization and reports to the Senior Vice President of Fraud Operations. The Fraud Investigation Manager, is accountable for creating and implementing net new investigation processes, based on best practice knowledge and subject matter expertise. The incumbent is also responsible for ensuring the daily management of root cause analysis, fraud trend identification and timely completion of fraud operational processes to mitigate fraud risks for both digital and off-line payment channels. This role will require the identification of process improvement opportunities, emerging threats, and trends. It is expected that the role will take the lead on initiatives to develop enhanced fraud controls and practices.

Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

What you will do

• Proactively recognizes, plans and acts on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholders
• Understanding, documenting, analyzing root cause, and reducing the total cost of fraud losses and fraud controls
• Contributing to and maintaining governance and oversight to identify, assess, mitigate, and report on fraud losses and near-miss attempts
• Contributing for implementing appropriate loss prevention strategies.
• Evaluating fraud cases and losses holistically to identify potential trends, and areas of improvement.
• Preparing requirements and validating inputs for client risk initiatives
• Providing thought leadership and effective challenge regarding fraud-tech initiatives
• Coaching a team of high-performing individuals, overseeing a number of Business as Usual (BAU) and strategic initiatives
• Preparing and providing status reports to senior management, auditors, and regulators
• Performing ad hoc analyses and participating in special projects as needed by management

Must-Have

• Bachelor's Degree
• 5 - 7 years of experience in a fraud prevention, risk, control improvement, or assurance function, preferably in the financial services industry

Skills and Knowledge

• Experience with fraud tools such as: NICE Actimize, Guardian Analytics, Safer Payments, Falcon, TSYS Card Guard, Visa Risk Manager, and/or BAE preferred
• Understanding of the fraud risk landscape and experience using threat intelligence to inform and drive a strategy
• Ability to manage delivery/execution of a wide range of tasks and initiatives
• Experience with managing initiatives and teams of high-performing individuals under pressure
• Understanding of fraud tactics, client authentication and authorization technology and processes
• Naturally curious approach and willingness to dig into detailed issues and define creative approaches to process improvement or control remediation
• Strong listening and verbal/written communication skills, with the ability to tailor the message to the audience
• Proven ability to work across departments to influence others and build strong relationships
• Strong process and project management skills, including experience with creating and delivering presentations to senior management
• Ability to work independently and possess a strong sense of accountability/ownership
• Strong organizational and analytical skills
• Ability to use desktop tools to perform analyses and develop presentations for senior management

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

#LI-ST1

#CA-ST