FRONT DESK ASSOCIATE
Company
Department of the Navy - Commander, Navy Installations
Location
Virginia Beach, Virginia Virginia Beach, Virginia
Type
Full Time
Job Description
Summary
This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Dam Neck Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.
Learn more about this agencyRequirements
Conditions of Employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
- This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
- The incumbent may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
- May be required to possess a valid state driver’s license. Travel to other Recreational Lodging facilities may be required within the normal scope of duties.
Qualifications
A qualified candidate must possess:
- Knowledge of daily front desk operations of a hotel or RV Parks.
- Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
- Knowledge of an automated property management system(s)
- Skill in resolving customer complaints.
- Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
- Skill in basic math.
- Skill in reading.
- Ability to handle, control, and account for large amounts of cash.
- Ability to handle, address and resolve customer complaints.
- Ability to communicate effectively both orally and in writing, in English.
Education
This position does not have a positive education requirement.
Additional information
Salary is dependent on experience and/or education.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
Date Posted
09/30/2024
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