Front Desk Associate

A SafeSplash Front Desk position primarily involves greeting and assisting customers at a SafeSplash Swim School location, managing class registrations and appointments, handling customer inquiries, maintaining a welcoming lobby environment, and ensuring smooth operations at the front desk, all while delivering exceptional customer service Key responsibilities may include: • Customer interaction: Welcoming clients, answering phone calls, addressing inquiries, and providing information about classes and schedules. • Registration and scheduling: Processing new customer registrations, booking swim lessons, managing class schedules, and updating client records. • Retail sales: Assisting with retail merchandise sales at the front desk. • Lobby management: Maintaining a clean and organized reception area, ensuring proper signage, and addressing customer needs. • Administrative tasks: Managing appointment calendars, handling payments, and maintaining accurate customer data. Essential skills for a SafeSplash Front Desk role: • Excellent communication and interpersonal skills • Strong customer service focus • Ability to multitask and prioritize tasks • Proficiency in computer systems for managing customer information and scheduling • Detail-oriented with a focus on accuracy #slbspo