Front Desk/Call Center

Job Posting: Front Desk Call Center Location:Borough Park, Brooklyn, NY Position Type:Full-Time We are seeking a friendly and professionalFront Desk Call Center Representativeto join our growing team. Candidates must be comfortablecommuting to Borough Parkand be flexible with a variety of potential schedules. Schedule Options: • Monday–Friday: 8:30 AM – 5:00 PM • Monday–Friday: 10:00 AM – 7:00 PM • Sunday–Thursday: 10:00 AM – 7:00 PM • Evenings: Monday–Thursday: 2:00 PM – 9:00 PM and Sunday: 10:00 AM – 6:00 PM Responsibilities: • Answer phones in a professional, courteous manner and handle calls appropriately. • Schedule and confirm patient appointments accurately. • Greet patients warmly and assist with check-in and check-out procedures. • Handle co-payments and other fees. • Confirm insurance eligibility and manage referrals/authorizations. • Maintain accurate demographic and insurance data in EMR systems. • Provide information on services and rates to patients. • Escalate unresolved issues to management as needed. • Continuously learn new procedures and services. • Meet individual and team performance goals. Qualifications: • Strong communication and phone etiquette skills. • Ability to multitask and stay organized in a fast-paced environment. • Commitment to providing outstanding customer service. • Prior experience in a medical office or call center setting is a plus, but not required. Job Type: Full-time Pay: $19.00 - $23.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Which work schedule are you available to work? Ability to Commute: • Brooklyn, NY 11218 (Required) Ability to Relocate: • Brooklyn, NY 11218: Relocate before starting work (Required) Work Location: In person