Fulfillment Manager

About the Job:

The Fulfillment Manager is responsible for oversight of the packaging, labeling, storage and shipping of state-compliant product in a cost-effective and efficient manner. This requires impeccable attention to detail and excellent interpersonal communication skills. This position will work with API and METRC Seed-to-Sale tracking software and will use expert knowledge of state regulations to perform job duties and respond to information requests. 

SUPERVISORY RESPONSIBILITY 

Direct Reports: Fulfillment Supervisor, Fulfillment Associate(s), Delivery Associate(s) 

ESSENTIAL JOB DUTIES 

Duties include the following.  Other duties may be assigned. 

• Oversee efficient and state-compliant packaging of cannabis flower and processed products 
• Ensure accurate filling of sales orders 
• Promote a positive, customer-service oriented work environment 
• Reliability, flexibility and punctuality are essential for this role – must be, on time and ready to work for every shift, and able to work a flexible schedule that may start early or end late 
• Complete manifests and invoices with 100% accuracy 
• Create delivery routes and monitor delivery drivers as required by state regulations and SOPs 
• Maintain a compliant and properly organized vault in accordance with regulations and SOPs 
• Maintain OSHA-compliant standards pertaining to product storage and food safety 
• Work closely with department leaders and packaging staff collecting, tracking, and recording data 
• Track and follow up on all sales orders, and monitor and update inventory records 
• Develop regular reports from facility data to provide to national team members including, but not limited to, inventory, production plans, schedules, work in process, forecasts and efficiency metrics 
• Prioritize orders/sales and procedures on a daily basis 
• Supervise the accuracy and efficiency of the labeling process, and assist with labeling product as needed 
• Supervise the process of loading the delivery van(s), and assist with loading the van as necessary 
• Lift, move, sort, and wrap/tape/tamper-seal packages in accordance with all regulations 
• Ensure materials are accurately ordered through Facilities Administration, maintaining adequate inventory of supplies for the department 
• Oversee vault inventory and ensures records are updated 
• Recognize areas of opportunity that improve safety, product quality, cost, and productivity 
• Ability to use standard office equipment with proficient knowledge of all Microsoft Office applications with an emphasis on Excel 
• Schedule Fulfillment Associates and approve their time 
• Works with Facility Operations Management to ensure production goals are met 
• Acts as a Quality Assurance checker, spot checking labeling and packaging while handling products 
• Maintain current knowledge of applicable regulations 
• Supporting operations as requested  
• Occasionally may participate in product deliveries 
• Responsible for ensuring delivery vehicles are kept in good working and compliant condition through regular maintenance and making sure vehicles are properly registered and insured. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

General: 

• Regulations require that incumbent be at least 21 years of age and able to obtain and maintain marijuana work credentials with satisfactory results of thorough internal and external background checks 

Education/Experience: 

• HS diploma or equivalent is required 
• Experience with packaging and order fulfillment, inventory tracking, data entry in a manufacturing environment  
• Experience in production and supply chain management 
• Management experience 
• Minimum of 1 year of inventory control experience 

Technological Skills:  

• Experience with Microsoft Office, specifically Outlook, Word, and Excel 
• Database systems 
• METRC 

Required Knowledge and Skills: 

• Ability to prioritize and execute packaging and fulfillment requests 

• Highly detail-oriented 
• Comprehensive understanding of cannabis flower and products 
• Comprehensive understanding of and adherence to state regulations, company policies and SOPs 
• Knowledge of marijuana strains, edibles, extracts and other current products on the market   
• Data-based API systems 
• Ability to multi-task 
• Must be able to take initiative, make decisions and be proactive.  
• Proficient written and verbal communications skills  
• Proven efficiency and ability to prioritize and manage time and tasks for self and others 
• Strong self-management and supervisory management skills 
• Attention to detail  
• Precise math skills  
• Organizational skills  
• Able to multi-task  
• Able to manage stressful situations and maintain composure 
• Ability to adapt to changing priorities 
• Ability to communicate clearly and accurately 
• Ability to exercise independent judgment 
• Ability to initiate and follow through on work independently 
• Ability to train staff 

• Ability to work in a fast-paced environment 
• Able to maintain confidentiality 
• Can delegate appropriately 
• Desired work ethic includes being detail oriented, highly organized, positive, enthusiastic, and eager to learn. 
• Knowledge of medical marijuana regulations preferred 

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