Full-time Customer Solutions Specialist

Overview: Our full-time positions are involved in sales on the phone, chat and email. • We are currently hiring for full-time customer solutions specialist. • Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling up to 40 hours per week. What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.Responsibilities: In sales, you are… • On the phone engaging in thoughtful conversations with customers while enhancing the customer experience. • Designing custom spaces. • Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador. • Balancing multiple priorities and using good judgment to manage time. In chat and email, you are… • Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers. • Designing custom spaces. • Balancing multiple chats. • Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador. The Benefits of Working Here Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include: • Competitive Pay • Medical/Dental/Vision Plans • Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera • Paid Time Off plus Holidays • 401(k) Retirement Plan • Ongoing training including our Leadership Development Program and Manager Training Program • Employee First Fund: providing grants to employees experiencing unforeseen emergenciesQualifications: What You Bring To Us • You love toengage with people. You’re the person who strikes up a conversation and makes a connection. You are passionate aboutconnecting with customersand your team to provide clear, concise, compassionate communication. • People say you have aheart for service.Youlove to sell.For you, it’s about learning what a customer truly needs and offering suggestions. • You arealways learning!You are eager to learn how technology and selling work together to provide an exceptional customer experience. • You takepride in your work.It’s your store! • You love juggling multiple tasks. You like to staybusy,balance priorities and utilize yourorganizational skills. • You are comfortable with the Internet and e-commerce and haveexcellent computer skills. • You understand retail is an ever-changing industry andremain flexible. • You want todelight the people around youand can’t wait to share that at The Container Store! The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Office Physical Requirements State Specific Notices