Futures Associate, Client Solutions

Join our Futures Operations team in a senior level Client Solutions role and empower your career. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? Working within our Americas Client Solutions team, you will use your relationship management and analytical skills to proactively support clients daily, developing strategic partnerships and identifying areas for improved operational efficiencies. Utilizing your technical skills, you will respond to client inquiries around trade discrepancies, commission, fee and brokerage discrepancies, and perform root cause problem analysis. You will also be a single point of contact and liaison for client requests and escalations along with working with clients and internal stakeholders on process improvement and implementing process controls. Salary range for this position: $80,000- $110,000/Yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. The successful candidate may also be eligible for an annual discretionary incentive compensation award. You can further read about the full spectrum of benefits we offer our people listed below. What you offer • Strong understanding of Futures and Options • Understanding of various exchanges • Understanding of clearing process • Advanced proficiency with MS Excel, such as formulas We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: • 1 wellbeing leave day per year and a minimum of 25 days of annual leave • 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers • 2 days of paid volunteer leave and donation matching • Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability • Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription • Recognition and service awards • Hybrid and flexible working arrangements, dependent on role • Reimbursement for work from home equipment About Commodities and Global Markets Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.