FY 25-97 Incident Monitoring Analyst

JOB SUMMARY The Texas Facilities Commission is seeking Incident Monitoring Analysts to work in our 24/7 Incident Monitoring Center. In this non-supervisory role, you will utilize event tracking and system management tools to monitor, troubleshoot, and document system events. Systems include fire safety, access control, cameras, building automation, gas monitoring, and network-related components such as switches, uninterruptible power supplies, and servers. This is an in-office position at our Central Services Building in downtown Austin. As part of a dedicated team, you will leverage your attention to detail to minimize or eliminate downtime for vital agency systems, providing significant value to our agency. The ideal candidate will assess risks, perform troubleshooting, and assist in report preparation and policy development. The Incident Monitoring Center provides intelligence to the Incident Command Structure and as such, this position demands a proactive individual who can effectively coordinate with technical teams and provide system awareness to leadership. ESSENTIAL FUNCTIONS · Monitors event tracking and system management tools to identify and respond to real-time alerts affecting critical systems. · Track and assess weather conditions to preemptively address potential disruptions to agency operations. · Monitors local news and emergency alerts to identify risks impacting agency facilities and personnel. · Respond to incidents based on predefined Standard Operating Procedures (SOPs) and escalate issues as necessary. · Perform minor troubleshooting tasks. · Assist in the preparation of reports. · Utilizes event tracking and system management tools to document events and provide vital system awareness to agency leadership. · Utilize workorder management system and contact lists to promptly escalate unresolved issues to appropriate technical teams. · Assist in developing policies and procedures. · Must be able to work flexible hours during a legislative session and as needed. · Performs other job duties as assigned. Education and experience · Graduation from a standard senior high school or completion of GED is required. · Graduation from an accredited college or university with major course work in any one of the following areas is preferred: Computer Science, Data Science, Cybersecurity, Security Management, or Network Administration. · In lieu of a degree, equivalent practical experience with incident detection, Cybersecurity Incident response, or Network Security Monitoring is preferred. Pay will be commensurate with years of experience. • Personnel will be required to have or gain experience in the following systems: • Everbridge Command Center • Milestone Video Management • Lenel S2 Access Controls • Edwards Fireworks fire system event reporting • Must possess the ability to attest to and maintain the security or integrity of the state’s critical infrastructure requirement to be considered for hire and to maintain employment. kNOWLEDGE, SKILLS, AND ABILITIES • Technical Skills: Proficiency in using computers and applicable software. • Analytical Skills: Ability to gather, assemble, correlate, and analyze facts. • Problem-Solving: Capability to devise solutions to problems. • Communication: Excellent communication and interpersonal skills. • Report Development: Ability to develop and interpret reports. • Policy Interpretation: Ability to read, evaluate, and interpret policies and procedures. • Teamwork: Ability to work independently and as part of a team. • Ability to pass a background check. REGISTRATION, CERTIFICATION, OR LICENSURE · Driver License is required to operate a State Vehicle. · Certified Incident Handler (GCIH) preferred but not required. PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS • Ability to provide excellent customer service. • Work is performed in a secure, climate-controlled office environment. • The role requires sustained attention to detail and the ability to manage multiple tasks simultaneously. • Regular interaction with team members and other departments to coordinate monitoring activities and issue resolution. Benefits • Competitive pay and benefits package. • Shift assignments will be based on agency needs and will be confirmed during the job offer stage. Salary will be commensurate with experience • Stable work environment. • Access to continued job training. • All materials and equipment provided. • The state offers various health insurance plans for employees and dependents. • State employees accrue sick leave and vacation leave. • Pension plan (Employees Retirement System) for employees. There are also optional 401(k) and 457 plans available. • Dental and vision insurance are available for employees and dependents. • Paid holidays. • Short and long-term disability insurance available for employees. • State Gym Access. Veterans:Use your military skills to qualify for this position and others at TFC. Go to www.texasskillstowork.com to translate your military experience, training, and formal education into civilian job terms, qualifications, and skill sets. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields of 111x URL-Surface Warfare, CMO 010 Community-Mission Operations (OSC), 8003 General Officer, 10CO Operations Commander, or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Please call Human Resources at (512) 463-1717 with questions or for additional information. Additional Military Crosswalk information can be accessed at http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf If selected for interview, all veterans must provide a DD214 long form. Official transcripts or other minimum requirement validations will be requested at the time of interview. TFC Recruiting Policy: Incomplete applications will not be considered. Initial screening is based on the Education and Experience minimum qualifications defined in the job posting. Interviewee selection is based on applicant information explaining how they meet each Competency (Knowledge, Skills and Abilities) requirement.Follow application instructions and fill out application form completely for further consideration. As part of its employment process, TFC may conduct a criminal background check and/or a driver’s record check. An applicant with an unsatisfactory criminal background check report and/or drivers record is ineligible to be hired for the position for which the report is initiated. If hired, an employee must prove their permanent right to work in the United States and provide document(s) within three (3) days of hire date that establish identity and employment eligibility. We are unable to sponsor or take over sponsorship of an employment Visa. Note: Any male between the ages of 18 and 25 must show proof of registration with the Selective Service System before he can be selected for employment with the Texas Facilities Commission. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER The Texas Facilities Commission is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, or disability. TFC provides accommodations for persons with disabilities in accordance with the Americans with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at (512) 463-3433. WIT Number: 16899657 Contact Information: Richard W. Allen, MBA, PHR, SHRM-CP Human Resources Specialist Recruiting and Staffing Talent Management Texas Facilities Commission 1711 San Jacinto Blvd. Austin, Texas 78701 [email protected] Direct: 512-463-3433 Job Type: Full-time Pay: $61,200.00 - $84,960.00 per year Benefits: • 401(k) • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Work Location: In person