Job Description
Position Summary:
The General Manager is a strategic leadership role accountable for driving revenue, market growth, and profitability for a home services organization. This leader will oversee sales operations, lead the execution of sales strategies, and ensure alignment with business objectives.
Key Responsibilities:
· Lead the development and execution of sales and operational strategies that drive
top-line growth and sustainable profitability across service lines.
· Analyze P&L statements, margin trends, and operational data to influence pricing
models and ensure financial discipline.
· Own sales performance, including revenue forecasting, pipeline health, pricing
execution, margin protection, and cost of sales.
· Set and manage performance targets, KPIs, to drive accountability and optimize
sales productivity.
· Develop and implement programs to increase average ticket size, service bundling,
close rates, and lead conversion.
· Foster a high-performance, ethical sales culture through effective coaching,
development, and field support.
· Partner with field operations, finance, and marketing to ensure alignment on
customer experience, labor costing, and marketing ROI.
· Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision-
making across all levels of the team.
· Monitor and address sales-related compliance risks, ensuring adherence to internal
policies, regulatory requirements, and ethical sales practices.
· Manage the investigation and resolution of ethical complaints, customer escalations,
sales misconduct, or employees’ complaints in coordination with HR, Legal, and
Compliance.
· Prepare and review compliance reports related to sales practices and ensure
corrective actions are implemented when necessary.
· Support talent acquisition, onboarding, and retention of high-performing sales
professionals.
Required Qualifications:
· Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA strongly
preferred.
· 7–10+ years of progressive sales leadership experience in home services or a
consumer-focused field services industry.
· Proven success managing sales operations with full accountability for revenue,
margins, and P&L performance.
· Advanced financial acumen, with experience in sales forecasting, pricing strategies,
cost modeling, and budget management.
· Strong understanding of compliance frameworks, ethical standards, and complaint
resolution processes in a regulated or customer-sensitive environment.
· Excellent leadership skills, with the ability to inspire, develop, and retain talent in
high-growth, performance-driven settings.
· Proficiency with CRM platforms , sales performance dashboards, and business
intelligence tools.
· Strategic, analytical, and operationally focused with strong executive
communication skills.
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Shift:
• Day shift
Work Location: In person