General Manager

Position Summary: The General Manager is a strategic leadership role accountable for driving revenue, market growth, and profitability for a home services organization. This leader will oversee sales operations, lead the execution of sales strategies, and ensure alignment with business objectives. Key Responsibilities: · Lead the development and execution of sales and operational strategies that drive top-line growth and sustainable profitability across service lines. · Analyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline. · Own sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales. · Set and manage performance targets, KPIs, to drive accountability and optimize sales productivity. · Develop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion. · Foster a high-performance, ethical sales culture through effective coaching, development, and field support. · Partner with field operations, finance, and marketing to ensure alignment on customer experience, labor costing, and marketing ROI. · Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision- making across all levels of the team. · Monitor and address sales-related compliance risks, ensuring adherence to internal policies, regulatory requirements, and ethical sales practices. · Manage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, or employees’ complaints in coordination with HR, Legal, and Compliance. · Prepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary. · Support talent acquisition, onboarding, and retention of high-performing sales professionals. Required Qualifications: · Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA strongly preferred. · 7–10+ years of progressive sales leadership experience in home services or a consumer-focused field services industry. · Proven success managing sales operations with full accountability for revenue, margins, and P&L performance. · Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management. · Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment. · Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings. · Proficiency with CRM platforms , sales performance dashboards, and business intelligence tools. · Strategic, analytical, and operationally focused with strong executive communication skills. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • Day shift Work Location: In person