General Manager, UK

At Blank Street, we believe everyone deserves a great cup of coffee. With shops across Brooklyn, Manhattan and now London, Blank Street offers high quality, specialty coffee that doesn’t tax our customers' time or wallet.

Our mission is to reimagine local commerce to better serve our customers, our neighbourhoods, and our planet. Our long term vision is to empower local businesses with the same technology and tools, making their goods accessible in new neighbourhoods for people to discover and love.

As a General Manager at Blank Street, your primary responsibility will be to lead, support, and promote the development of our Baristas. You must be able to work independently, while also thriving in a team environment. We’re looking for dynamic leaders that will motivate and inspire our teams on the ground to fulfill and represent the company’s goals and vision. Your goal is to get your team to become part of your community’s infrastructure, serving our customers with passion, care, and precision.

The right person for this role is a proven people-person, taking pride in giving amazing hospitality experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution. You make every effort to give your customers exactly what they need, every day, in their way. You excel in high growth environments, thrive under pressure, are highly organised, and are a pro at multi-tasking. As one of our very first hires, you will collaborate very closely with every single member of the founding team and will be given the freedom and tools to achieve your goals however you see fit. If you are passionate about building something new from the ground-up and are motivated to continuously learn and grow in your role, Blank Street is for you.

• Help hire and support a cohesive team of Baristas aspiring to be future General Managers
• Ensure our baristas are working towards delivering on our company goals, while maintaining our cultural standards
• Develop meaningful ties with neighbourhood businesses and people to help grow local brand loyalty and goodwill
• Maintain elite operating standards across your locations
  • Manage schedules and timeliness of team
  • Learn and adhere to our product, service and brand training playbooks
  • Ensures all proper measures are in place to achieve the correct handling of product to retain its freshness and quality with both food and beverage
  • Implement and maintain systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
  • Maintains health standards at all times
  • Accurately measure and report end of day KPIs, inventory counts, and incoming/outgoing transfers between commissary supplies and the carts under your management
• Assist the management team in creating and implementing strategies to grow our loyal customer base
• Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance.

• 3-4 years of experience leading operations in high growth hospitality/consumer brands
• Track record scaling and managing hospitality teams
• Track record managing inventory and supply chain ordering
• Highly effective interpersonal and communication skills 
• Hands on and highly action-oriented
• Excellent organisational skills and ability to perform under pressure and time constraints
• Deep knowledge and interest in specialty coffee

• Salary ~40k
• Company equity
• A whole lot of Blank Street swag & coffee