German & English Customer Service Specialist

Job Description Summary

BD recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such, will become a part of the BD organization in the future. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition. Learn more about BD at bd.com

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Areas of responsibilities:

Order Management

• Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
• Based on customer request checking the availability of the inventory
• Follow up with the customer
• Backorder reporting
• Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
• Processing the orders of consignment stock
• Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
• Ship to creation and maintenance in address book
• Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department

Complaint management

• Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
• Coordination of FCA
• Additional office duties such as archiving and categorizing relevant documents
• Advanced EDI administration
• Geographic span of control: DACH + Poland

Your Profile:

• H.S. Diploma or equivalent and 5 years of previous related experience required
• Bachelor's Degree Preferred
• Fluent German and English
• Proven expertise including usage of MS Office Suite
• Advanced computer knowledge in ERP application (e.g. JDE)
• Excellent written and verbal communication skills and interpersonal relationship skills
• Excellent problem-solving and critical thinking skills
• Multitasking skills
• Basic knowledge of reporting tools (e.g. Qlikview)
• Customer service experience
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives
• Good organizational skills
• Willingness to travel extensively

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift