(German / English) Gaming Support Agent

Please be aware that we are only able to consider candidates from the following countries: Argentina Bosnia Serbia or Turkey.

As a Gaming Support Agent at 5CA you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow develop and improve your skills as you work. You'll stay on top of the client's newest projects and updates as well as past releases and branding and help their players continue enjoying the games they love.

About You

• You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)

• You are located in Argentina Bosnia Serbia or Turkey.

• You have in-depth gaming knowledge and love anything related to video games

• You own a PS4 PS5 Xbox One Xbox One Series X Nintendo Switch or a modern gaming PC/laptop

• You are a fast learner take initiative and excel at troubleshooting

• You have a dedicated quiet workspace located within your residence

• (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms internationally

• A minimum of 8 GB RAM

• Windows 11 (All editions except Windows S Mode) or macOS 13.0 or newer

• A processor with a CPU Mark of at least 9220 like Intel i5-8400 or stronger ( Has to be 8th Gen Intel or above if Ryzen 2nd Gen or above )

• A GPU with a G3D Rating of 4806 like GTX 760 or stronger

• A smartphone usable for two-factor authentication that runs at least:

  • Android 10.0 or newer

  • Apple iOS 16.0 or newer

What We Offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs

• A position at a fast-paced international company with ambitious gaming e-commerce and tech clients

• A casual diverse and inclusive culture with people from 80+ countries speaking 25+ languages - where we celebrate everyone's uniqueness

• Innovative digital tools and comprehensive training with access to our library of online training courses

• Various learning and career development initiatives throughout the year

• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect Pride 5CA Gamers Women of 5CA to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998 we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love from home in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year unless we need to keep your data longer.

*As part of this recruitment process 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter Linked-In Facebook and Instagram. For further details please refer to our privacy policy.