Global Customer Education Director

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.

As we embark on creating a cutting-edge customer education platform, we are seeking a highly skilled and passionate individual to join us as a Customer Education Director. This role offers the exciting opportunity to contribute strategically to the platform's development while being hands-on with operational tasks. The successful candidate will play a pivotal role in shaping the educational experience for B2B SaaS customers, particularly those in the martech industry.

Job Description:

• Strategic Contribution:
• Develop and implement a comprehensive customer education strategy aligned with business goals.
• Collaborate with cross-functional teams to understand the unique needs of B2B SaaS customers, specifically in martech.
• Contribute to the creation and evolution of the customer education platform from the ground up.
• Operational Excellence:
• Take a hands-on approach, occasionally diving into operational duties such as video voiceovers.
• Lead the hiring process for building a cohesive team, ensuring the right talent is onboarded to achieve platform goals.
• Work closely with the Istanbul-based team to foster a collaborative and efficient work environment.
• Skill Development:
• Upskill existing team members to ensure they stay current with industry trends and best practices.
• Identify skill gaps and implement training programs to enhance team members' capabilities.
• Team Collaboration:
• Working in close collaboration with a team of 4-5 professionals, providing guidance, support, and fostering a culture of continuous learning.
• Balance strategic contributions with individual contributions to drive project success.
• Instructional Design and Live Training:
• Oversee instructional design processes to create engaging and effective educational content.
• Conduct live training sessions, ensuring a dynamic and interactive learning experience.
• Customer Data Platform (CDP) Experience:
• Demonstrate expertise in the Customer Data Platform (CDP) space, understanding its nuances and challenges.

Requirements:

• Experience in the sector 6-8 years
• Proven experience in customer education, particularly in B2B SaaS and martech.
• Track record of strategic thinking combined with a willingness to be hands-on.
• Strong background in instructional design and live training.
• Demonstrated ability to manage collaborative team work, preferably in a remote work environment.
• Experience with Customer Data Platforms (CDP) is essential.
• Excellent communication and collaboration skills.

Was this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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