A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role you will work for IBM BPO part of Consulting that accelerates digital transformation using agile methodologies process mining and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be supported by mentors and coaches who will encourage you to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Role and Responsibilities:
As a Global Training Manager you will work closely with our BPO accounts to provide training support and ensure our teams have the skills to deliver best in class service to our clients.
You are part of a team learning specialists that are responsible for providing a standard of talent development & training to all our Talent Operations and HR & Employee Operations Delivery teams.
As a Global Training Manager your primary focus will be on delivering facilitating and creating training materials related to the accounts you support. Additionally you will assist in researching documenting and creating non-technical educational materials to enhance the overall learning experience for the teams involved in the transition process.
Key Responsibilities:
Training Material Development
- Design and develop comprehensive training materials that cover the essential aspects of the accounts you support
- Create engaging and informative content to facilitate the understanding of IBM's processes tools and best practices
- Develop both technical and non-technical training materials to cater to different learning needs and skill levels
Training Facilitation
- Conduct training sessions for the teams involved in the account transition process (eg. Train the Trainer sessions onboarding trainings etc.)
- Facilitate interactive workshops and discussions to encourage knowledge sharing and collaboration
- Adapt your presentation style to suit the audience and ensure clear communication of key concepts
Project Management and Reporting
- Lead and manage training-related projects ensuring timely delivery and alignment with global transition timelines
- Develop training plans and coordinate resources across geographies and functions
- Work closely with cross-functional teams including account managers technical experts and subject matter experts
- Ensure effective communication and coordination among all stakeholders involved in the account transition process
- Proactively identify and address any challenges or roadblocks that may hinder the success of the transition
- Create and maintain dashboards or reports to track training effectiveness completion rates and stakeholder feedback
Continuous Improvement
- Gather feedback from the transitioning teams and stakeholders to identify areas for improvement
- Continuously update and refine the training materials based on the evolving needs of the accounts and the organization
- Stay up to date with the latest industry trends and best practices related to service transitions and training methodologies
- Previous experience as a trainer subject matter expert or related position within TA or HR & Employee Operations
- Experience with BPO and BPO technologies and best practices
· Excellent presentations skills including the capability to adjust style and content to varying audiences
· Excellent computer skills Microsoft Office Suite (Word PowerPoint and Excel) and collaborative tools especially Monday.com and Mural.
· Able to multitask prioritize and manage time efficiently
- Excellent team building and project management skills with the ability to work on multiple projects across different teams
- Ability to mentor and lead
- Excellent verbal and written communication skills
- Able to analyse problems and strategize for better solutions
- Ability to work independently and problem solve
· Client relationship management skills
· Willing to work on a shifting schedule depending on the supported account’s location
Experience with training needs assessments employee surveys and training program development
Knowledge of Talent Operations and Learning technologies and platforms
Experience with project management methodologies and tools