Google Cloud Customer Success

Company Description

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity and business transformation through technology. Focused on 6 areas of expertise, we address our clients' strategic challenges: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity and Sustainability achieved by Digitalisation.

Technology is in our DNA and we believe in it as a lever capable of driving change for the better, maintaining a balance that allows us to offer our clients top-level technological tools but always with the proximity and professionalism of a team that acts as a guide along the way.

Our 25 years of experience make us an innovative, consolidated and mature consulting firm that enables the development of our 11,000 people, continuously certifying our consultants in the latest technologies and having experts in: Cloud, BI, Data Analytics, Business Process Excellence, Customer Relationship Management, Cybersecurity, Digital Marketing, Machine Learning, Software Engineering and Development.

Devoteam has been awarded as Partner of the Year 2021 of the 5 cloud leaders: AWS, Google Cloud, Microsoft, Salesforce and ServiceNow.

#CreativeTechForBetterChange

Job Description

At Devoteam, we're searching for a Customer Success Specialist focused on Google Cloud, as we are a Google Premier Partner. 

The role will involve the following:

• Analyzing the current state of assigned clients to propose improvements (positioning services or technological solutions)

• Coordinating with the sales team (colleagues as well as manufacturers)

• Working and leading meetings with clients to position Value services

• Visiting clients in person

• Alignment with Marketing campaigns

• Proactive participation in Marketing events

Main objectives:

• Customer satisfaction: 100%

• Retention of the current portfolio of assigned clients

• Positioning Value Added Services and technological solutions

• Working on renewals of technology product subscriptions

Qualifications & Skills:

• Sales profile (preferred)

• High level of oral and written English

• Effective communication

• Experience in similar positions

• Reside in Madrid, as the position is hybrid

• Interest in technology