Groups & Guest Service Coordinator - Denali Park Village

Job Description

The Groups & Guest Service Coordinator is responsible for reconfirming all group reservations at Denali Park Village, working with the front desk team to execute all contracted services, and prepare paperwork and key packets for group arrivals. It serves as the liaison between the Sales & Inventory department and the onsite Front Desk and Operations departments.

Experience the Endless Summer of Alaska at Denali Park Village Hotel!

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road?4.5 hours from Anchorage and 2 hours from Fairbanks?this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping.

Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting.

Position Details: This exciting seasonal role is available from May 8 - September 17, 2024. We offer competitive wages, comfortable on-site housing, and a variety of fun activities to keep your summer vibrant. Stay active in our on-site gym and enjoy an inclusive meal plan for just $15 a day.

Join us for an unforgettable adventure in an extraordinary setting!

Job Responsibilities

• Develop knowledge of Springer Miller (SMS) property management system.
• Assign room blocks for group reservations, and room assignments for individual guest arrivals.
• Update and finalize group activity and meal reservations with appropriate departments.
• Prepare key packets and all necessary documentation for group arrivals.
• Reconfirm group services with Tour Directors prior to group arrival.
• Greet tour directors and groups when arriving onsite. Provide site tours for tour directors that are unfamiliar with the property.
• Complete other tasks as assigned by the Operations Manager and Sales & Inventory Manager.
• Willing to work evenings and weekends based on group itinerary.
• Assist with Front Desk duties between group arrivals.

Status and Scope:

• Reports to Denali Park Village Operations Manager.
• Position requires focus, a positive attitude, and strong organizational skills.
• Must be able to work efficiently ? prepared to help wherever needed.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High School Diploma or equivalent required. College Degree preferred.
• Strong ability to effectively execute MS Office, MS Word, MS Excel programs.
• Previous experience and/or desire to work in tourism industry preferable.
• Must have excellent oral and written communication skills as well as fluency in written and spoken English language.
• Excellent computer organizational and time management skills.
• Ability to work autonomously without direct supervision.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.