Head Cashier

MANGOis a multinational fashion company that designs, manufactures and markets clothing and accessories. AtMANGO, we inspire and unite through our passion for style and culture. We are in 118 countries, and our online presence extends to more than 80 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have, and we work together to achieve results. We’re excited to announce the opening of ourFlagship StoreonChicago’s Michigan Avenuethis November and we are currently recruiting aHead Cashierto join our team. Mission Guarantee a seamless customer experience at the cash desk by overseeing all payment operations, leading the cashier team, and ensuring MANGO’s customer service and brand standards are always maintained. Responsibilities As the Head Cashier, your main responsibilities will include: • Customer Experience Excellence: • Ensure the final stage of the customer journey at the cash desk is smooth, efficient, and aligned with MANGO’s service standards. • Resolve customer concerns quickly and effectively while maintaining a friendly, professional demeanor. • Cash Desk Leadership & Operations: • Oversee all cashier procedures including opening/closing tills, refunds, exchanges, and gift card management while ensuring compliance with company policies. • Train, mentor, and support the cashier team to deliver excellent service and operational accuracy. • Manage consumables (bags, packaging materials, gift items) to ensure stock is always available. • Sales & Cross-Selling Support: • Support store sales goals by promoting complementary products and special services (e.g., gift vouchers, reservations, iPad purchases). • Maintain product knowledge to answer customer questions and assist with item location requests. • Visual Presentation & Store Standards: • Ensure the cash desk area is well-presented, tidy, and organized to reflect MANGO’s brand image. • Collaborate with the visual team to keep accessories and impulse purchase areas stocked and visually appealing. • Administration & Reporting: • Handle all delegated administrative tasks including daily cash reconciliations, consumable orders, and reporting of store KPIs related to cashier performance. • Monitor team productivity and contribute to ongoing improvements in cash desk operations. • Events & Brand Experience: • Support special in-store activations, ensuring customers receive a premium brand experience during checkout. Requirements • 1+ year experience in a Head Cashier or supervisory cashier role within retail. • Strong customer service orientation and ability to handle high-volume sales environments. • Proven ability to lead a team, delegate tasks, and train new cashiers effectively. • Detail-oriented with strong organizational skills and accuracy in handling transactions. • Ability to work at a fast pace while ensuring service excellence. • Strong communication skills and a collaborative mindset. • Basic computer knowledge; experience with point-of-sale systems preferred. • Interest in fashion and brand representation. What makes us special? • As a member of the Mango team, you’ll get a 40% discount on all our lines, so that you’ll always be wearing the latest! • Insurance Benefit: You only pay a % of the value! • 401(K) Pension Plan • Holidays + Wellness Days • Vacation Days • Commuter Benefits • Bonus and/or Commission paid monthly • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. • Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. Compensation The pay rate for this position at commencement of employment is expected to be $17.50/hourly; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay rate at any time. You got it? We like you Job Type: Full-time Pay: From $17.50 per hour Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Paid time off • Vision insurance Work Location: In person