Head of Asset & Wealth Management Operations Philippines, Managing Director

This role presents the opportunity to lead and innovate on a global scale, driving operational excellence and strategic growth in the dynamic and high-impact field of wealth management. The ideal candidate will possess a strong background in financial services operations, exceptional leadership skills, and a deep understanding of the asset and wealth management industry.

Job Summary:

As the Head of Asset and Wealth Management (AWM) within our global operations, you will be responsible for overseeing and managing all operational activities. Your role will encompass strategic planning, process optimization, risk management, and the assurance of operational excellence in alignment with our firm's wealth management objectives. Your extensive experience in financial services operations, outstanding leadership abilities, and comprehensive understanding of the asset and wealth management industry will be vital in our 24x7 coverage model.

Job Responsibilities:

• Strategic Leadership: Develop and implement operational strategies that align with the overall goals and objectives of the Asset and Wealth Management Line of Business. Collaborate with senior leadership to drive business growth and operational efficiency.
• Operational Management: Oversee day-to-day operations, ensuring seamless execution of processes and high-quality service delivery. Manage and optimize operational workflows, systems, and procedures to enhance productivity and reduce costs.
• Risk Management: Identify, assess, and mitigate operational risks to ensure compliance with regulatory requirements and internal policies. Implement robust risk management frameworks and controls to safeguard the firm's assets and reputation.
• Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement with a focus on our people and our clients. Promote diversity, equity, and inclusion within the team and across the organization.
• Client Service: Ensure exceptional client service by maintaining high standards of operational performance and responsiveness. Address and resolve client issues and inquiries in a timely and effective manner.
• Technology and Innovation: Leverage technology and innovation to drive operational improvements and enhance the client experience. Collaborate with IT and other departments to implement and integrate new systems and tools.
• Financial Management: Develop and manage the operations budget, ensuring cost-effective use of resources. Monitor financial performance and implement measures to achieve financial targets.
• Regulatory Compliance: Stay abreast of regulatory changes and industry trends, ensuring the firm's operations remain compliant. Liaise with Controls, Risk and Internal Audit teams as required.

Required qualifications, capabilities and skills:

• Bachelor's degree in Finance, Business Administration, or a related field;
• Over-all 15 years+ experience, with at least 12 years in banking / financial services
• Proven track record of strategic leadership and operational excellence.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and drive change in a complex, fast-paced environment.
• Proficiency in using technology and data analytics to enhance operational performance.
• Ability to move product and process initiatives forward in a cross-functional and matrixed organization
• A strong team player and an ability to work in teams distributed across the globe, including experience in different markets and locations
• Vocal in challenging business as usual operating models and recommending innovative product / operational transformation and improvements
• Ability to map proposed solutions against a diverse and complex technology and operations platform
• Ability to work independently and professionally interact with key stakeholders at very senior levels

Preferred qualifications, capabilities, and skills:

• Excellent analytical skills, with complementary communications and presentation skills
• Should be creative and innovative; challenges status quo; generates strategic advice/product/client solutions
• Have a track record of formulating innovative ideas and gaining buy-in from senior management in addition to a track record of execution/delivery/process improvement/leadership in a challenging environment
• Experience with the build out and execution of a new team or procedures, ability to identify risks and issues and successfully navigate through to completion
• Self-reliance and willingness to "own" problems and creatively find solutions

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.