Head Of Digital Customer Relationships

Job Title: Head Of Digital Customer Relationship
Location: Sydney or Adelaide
Company: Schneider Electric

About Us:

At Schneider Electric, we empower our customers and partners through digital transformation. We are dedicated to creating innovative solutions that enhance productivity, sustainability, and efficiency. Join our dynamic team where your expertise can make a real impact! 🌍

Role Overview:

As the Digital Customer Relationship Head for the Pacific Region, you will spearhead our digital transformation initiatives for customers and channel partners. Collaborating with key stakeholders at both regional and global levels, you will manage the customer journey to deliver seamless digital experiences. Your primary focus will be on developing a pipeline of digital touchpoints that facilitate customer interactions with our solutions-from discovery to usage and maintenance.

Key Responsibilities:

• Lead the Digital Customer Relationship team in driving impactful digital transformation initiatives.
• Manage the development and delivery of digital touchpoints to enhance overall customer experiences.
• Collaborate with regional and global stakeholders to align strategies and objectives effectively.
• Oversee supplier budget allocations to ensure timely and successful project delivery.
• Frame opportunities and create business cases for customer-oriented solutions.
• Foster a high-performance culture that prioritizes quality, speed, and efficiency in digital experiences.

Qualifications:

• Tertiary qualification in a technical or business management field.
• 10+ years of experience in Digital, Technical, or Marketing roles, with at least 3 years in a leadership position.
• Deep understanding of customer self-help digital tools and experience in driving digital customer engagement transformation.
• Strong knowledge of software development processes and limitations.
• Excellent communication and stakeholder management skills.

Competencies Required:

• Change Management & Implementation: Advanced proficiency in applying change management methodologies to successfully implement business priorities.
• Effective Communication: Ability to articulate ideas clearly and concisely with internal and external customers.
• Business Acumen: Strong understanding of industry trends and factors impacting business outcomes.
• Digital Acumen: Expertise in integrating technologies to enhance digital customer journeys.
• Customer Focus: Advanced understanding of customer needs and lifecycle, fostering win-win partnerships.

Why Join Us?

Be part of a forward-thinking team that values collaboration, innovation, and customer satisfaction. At Schneider Electric, you will have the opportunity to lead impactful digital transformation initiatives and shape exceptional customer experiences. Join us in driving the future of energy management and automation!

Apply Now!

If you are ready to inspire and lead digital transformation in the Pacific Region, we want to hear from you! Join Schneider Electric and help us make a difference!

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All applicants must have full working rights in Australia

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.