Head of People

About CharterUP

We aim to be the leading charter bus platform in the world and are looking for talented and ambitious people that want to be along for the ride! We are disrupting the massive and highly fragmented bus industry by using our proprietary technology to seamlessly connect bus companies to customers (businesses, non-profits, and governments). By promoting group travel, we can reduce the transportation industry's carbon footprint and help make our planet greener. We are achieving success by delighting our people, our customers, and our bus partners.

About this role

We are looking for a Head of People to join our team! You will build and lead the people and human resource function for CharterUP, enabling us to enter hyper-growth stage. We've hired over 70 people over the last nine months and need to increase our hiring velocity even more, so get ready for a a very fast-paced environment! 

What You’ll Do

• Own people and HR accountabilities such as recruiting, onboarding, benefits, training, and career development
• Partner with CEO, CFO, and executive team to grow our high-performing, elite organization
• Drive morale and engagement for all teams, including sales, operations, and engineering
• Conduct check-ins with managers and individuals and serve as resource to entire company on people matters
• Meaningfully contribute to our talent acquisition strategy, particularly for director level hires and above in engineering, sales, and operations
• Foster CharterUP principles

What You’ll Need

• Passion for CharterUP's mission and intellectual curiosity about CharterUP's business
• Outstanding academic credentials from a top national university or standout corporate experience
• HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
• Track record of taking a startup from ~75 people to ~300+ people with excellence in talent acquisition
• Background in recruiting and experience building world-class engineering teams
• Ability to develop HR and talent strategies strategies using a logical, systematic approach
• Ability to bring recruit and engage 99th percentile achievement
• An extroverted, empathetic personality with ability to elicit trust from team members

Location

We are fully remote until the pandemic subsides. Post pandemic, employees can continue to work remotely full-time or on a hybrid schedule from one of CharterUP's offices in Atlanta, New York City, San Francisco, or Austin (2-3 times a week in the office during spring and fall; winter and summer fully-remote).

Application Process

1. Candidate submits CharterUP online application
   • Resumes encouraged to be at most one page in length
   • Answers to all initial application questions thoroughly reviewed
2. Initial evaluation
   • Brief general aptitude assessment (Wonderlic)
   • Intro interview
3. Interviews
   • Quantitative reasoning section
   • Behavioral and cultural section
   • Meetings with CFO, CEO, and President
4. Offer
   • Thorough background and reference checks prior to formal offer

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

1. Customer First
   • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
   • We are not afraid of short-term pain for long-term customer benefit
2. Create an Environment for Exceptional People
   • We foster intellectual curiosity
   • We identify top performers, mentor them, and empower them to achieve
   • Every hire and promotion will have a higher standard
3. Everyone is an Entrepreneur / Owner
   • No team member is defined by their function or job title; no job is beneath anyone
   • We do more with less; we are scrappy and inventive
   • We think long-term
4. Relentlessly High Standards
   • We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
   • We actively push to be proved wrong and welcome different ideas; the best idea wins
   • We don’t compromise on quality
5. Clarity & Speed
   • When in doubt, we act; we can always change course
   • We focus on the key drivers of a process that will deliver the most results
6. Mandate to Dissent & Commit
   • We are confident in expressing our opinions; it is our obligation to express our disagreement
   • Once we decide, we enthusiastically move together in the agreed upon direction