Head of Product Operations

About The Role

We are excited to add a Head of Product Operations to our team! Reporting to the Head of Product, this individual will be responsible for overseeing and optimizing our product operations processes, from roadmapping to cross-functional collaboration. Other responsibilities include managing product operations software, establishing customer feedback mechanisms, and driving continuous improvement in our product development lifecycle.

Responsibilities

• Own and optimize the product roadmapping process, ensuring alignment across sales, product marketing, and engineering teams
• Evaluate, implement, and manage product operations software solutions to streamline workflows
• Develop and maintain cross-functional processes to enhance collaboration between product and other teams
• Lead the implementation of best practices in product operations, including metrics tracking and resource allocation
• Facilitate effective communication of product strategy and progress to stakeholders
• Manage and develop a team member responsible for knowledge management systems and technical documentation production
• Oversee vendor relationships for product-related tools and spearhead continuous improvement initiatives

Previous Experience

• 5+ years of experience in product operations or related roles in a fast-paced tech environment
• Proven track record of implementing and managing product operations tools and processes
• Experience in roadmapping, cross-functional project management, and Agile methodologies
• Demonstrated ability to build and manage customer feedback programs, such as advisory boards
• Experience in creating knowledge management systems and training materials
• Track record of successful vendor management and leading continuous improvement initiatives
• Excellent communication and interpersonal skills, with experience in people management

Preference may be given to candidates with the following

• Ability to think creatively and come up with out-of-the-box ideas for our organization
• Familiarity with data analysis and visualization tools to support decision-making processes
• Experience with change management and driving adoption of new tools and processes
• Background in implementing and optimizing product analytics systems

Our Culture Is Rooted In

• A passion for the environment and climate work. We are a mission-driven company, and this is what motivates us to work hard and deliver outcomes for our customers.
• A desire to communicate clearly and empathetically while working asynchronously. We are remote-first and have been operating across time zones from day one, so we do a lot of collaboration using Notion, Miro, and other tools.
• Celebrating healthy conflict in the workplace; we focus on the solutions and we move on quickly.
• The ability and accountability to deliver what we promise. We do what we say we will do, and we don’t make promises we can’t keep.
• Experience driving systemic change. Our mission is to decarbonize advertising and this requires a holistic approach to re-imagining and inspiring an industry movement at a global scale.

A Note To Applicants

Thank you for your interest in joining our team.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.