Head of Solution Architect & Customer Success

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At Rescale, this means you will work on and impact:

• Manage and develop a team of Solution Architects and Customer Success Engineers
• Be aware of support issues, and play a host manager role to support engineers part of the global unit to effectively carry out support for the local customers
• Carry out pre-sales activities working with account executives and sales director for proof of concepts, proposals and analytical assessment of customer’s R&D environment
• Architect for any API integrations for hybrid, Bring-your-own-cloud, and other technically challenging projects and opportunities
• Post-sales of monitoring customer health, helping customers to use Rescale’s open HPC platform effectively
• Document to drive, track and communicate with various stakeholders inside and outside
• Hold quarterly Customer Business Reviews with engineers and Rescale customer admins to diagnose patterns, issues, and ways to improve collaboration with customers and partners
• Work with Sales Director and account executives to strategize and execute on account plans
• Work closely with Rescale HQ Engineering, HPC and Security teams to bring the best options and solutions to customers

What we're looking for:

• 3+ years of experience in people manager positions in IT industry
• 10+ years of experience in IT industry in some of software, hardware, OS, cloud, HPC, AI and CAX domains
• CAE simulation degree is a bonus
• Knows what it takes to build a strong business in collaboration with many functional teams arranging from sales, engineering, product and overseas colleagues
• Understands how clear communications are made, and possesses the ability to bring structure of collaboration
• Savvy in both technology and business with ability to persuade customers in challenging conversations and meetings
• Excellent reading and writing with business-able speaking/listening English proficiency required 

Diversity, equity, inclusion and belonging are fundamental to our success. We strive to be a workplace where we:

• Welcome ALL and ALL are welcome
• Show up with our whole selves or whichever parts of ourselves we’re comfortable sharing, and be ready to see the same in others.
• Be ready to learn, unlearn, and learn again. 
• Respect others and their opinions. We practice empathy in the way we interact with each other and celebrate uniqueness as a team.
• Seek to understand - ask more questions than one makes statements
• Safety from judgment and preserve a collaborative environment.