Head of Solutions

Role at a Glance

We are seeking an experienced and innovative Head of Solutions to lead our dynamic team.  The role oversees the delivery of our solutions from pre-sales conception,   to development of proposals, and the actual delivery of solutions into our customers’ production environments. The ideal candidate will be deeply versed in financial technology and payment solutions, with a history of creating and delivering industry-leading payment products tailored to our client's needs.  Solution teams are primarily based in Scotts Valley and Guadalajara so limited travel will be required.

Key Responsibilities

• Pre-Sales Support:
  • Lead the Pre-sales technical team in support of Sales and Channel initiatives.
  • Showcase Paystand’s solutions in line with our mission that was described above while building our technical credibility with client executives.
• Client Engagement & Consulting:
  • Collaborate with sales and customer success teams to decipher client needs.
  • Offer expert consultation for optimal payment solutions.
• Cross-functional Collaboration:
  • Liaise with product, engineering, support, and sales teams for seamless solution integration.
  • Relay field feedback to guide product evolution.
• Team Leadership & Development:
  • Recruit and mentor solution architects and specialists.
  • Cultivate creativity, problem-solving, and a client-first mindset.
• Solutions Delivery:
  • Head the team for solution implementation post-pre-sales by providing a rigorous project management approach
  • Oversee the allocation of resources given competing demands from onboarding customers 
  • Advocate for creating replicable implementation templates ensuring product usage.
• Client Success & Retention:
  • Partner with client success teams for smooth onboarding and solution adoption.
  • Continuously monitor and enhance client satisfaction.

Qualifications & Requirements

• Bachelor's degree in Business, Finance, or a related field (Master's preferred).
• 12+ years in fintech or payments industry leadership, emphasizing solution design.
• History of crafting and rolling out successful payment solutions.
• Strategic, analytical thinker with an executive presence.
• Superior communication and presentation skills.
• Ability to inspire cross-functional teams in a high-speed setting.
• Resilient, innovative problem-solver.

Some Perks

• 135,000 USD - 165,000 USD salary base + stock options.
• 401k plan.
• Generous PTO.
• Catered Lunches Daily and unlimited snack wall. 
• A passionate, driven team that values fun.