Healthcare Services Rep I (Patient Access Center)

Responsibilities

Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.

Job Title: Healthcare Services Representative I (Bilingual Preferred)

Location: 100% Remote in Texas

Department: Patient Access Center

Job Type: Full Time

Salary Range: $34,549 - $42,682 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required: High School diploma or GED from an accredited program

Preferred:

Experience

Required: 1-year experience in a high volume contact center OR 1 year of customer service experience.

Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.

License(s)

Required:

Preferred:

Special Skills

Required: Excellent customer service and telephone etiquette skills. Critical thinking skills.

Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans. Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude

Other

Required: Ability to fluently speak, write and understand English language.

System requirements:

• LTE/Hotspot/Satellite internet is not supported (T-Mobile, Dish Network, Verizon*, AT&T, etc.)
• High-speed internet subscription (minimum 25 Mbps).
• Must have USB or compatible headset.
• Windows laptop or PC, or Apple devices only (no Chromebooks).
• Must have USB or compatible webcam.

Preferred: Bilingual

Working Environment: (Clinic or Office)

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston?s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance