Help Desk Tech

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

We are seeking a qualified IT Help Desk Technician to join our growing team. In this position, the ideal candidate will assist employees located across the US both remote and onsite locations with any IT support concerning hardware, software, access, and platform set-up. This is a great opportunity for a tech savvy individual with outstanding communication and customer service skills to join our team!

As the Help Desk Technician, your primary responsibilities include the following:

• Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance
• Provide first level technical support to users (on-site and remote) by answering questions, troubleshooting problems, and maintaining company workstations via phone, email, instant message or in-person
• Assist with standardizing IT processes
• Document standard operating procedures for reoccurring IT issues as needed
• Follow up with employees and provide answers to users by identifying problems, researching answers, and guiding users through corrective steps
• Keep record of problems and their resolutions
• Redirect unresolved issues to the next level of support
• Assist with onboarding and offboarding employees
• Maintain accurate inventory of all company IT assets at all locations
• Test and configure new workstations, peripherals, and software
• Perform preventative maintenance of company hardware
• Administer mobile device management
• Provide additional IT support as needed

Qualifications:

• Minimum 2-3 years of Helpdesk/IT support experience
• Must be highly organized and have excellent problem-solving skills
• Strong written and verbal communication skills
• Ability to break down technological processes and deliver clear, step-by-step instructions
• Experience installing software and updates to workstations
• Experience with Office 365 (apps and administration)
• Experience with Mac and Windows operating systems
• Experience with mobile device management software
• Experience with single sign-on software(s)
• Experience troubleshooting basic network, hardware, software, and printing problems
• Experience installing and troubleshooting network cabling
• Willingness to travel to other office/store locations

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Some lifting (up to 30+ lbs)

Additional Notes:
This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The annual base salary range for this position is $75,000 - $85,000. The base salary is determined by experience, education, skills, and location.